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Customer Service Assistant Manager

Location:
Washington, DC
Posted:
July 09, 2022

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Resume:

Sherry Wilson

Entrepreneur, Master Educator, Self-Motivator, People-Oriented

Upper Marlboro, MD 20772

adrojm@r.postjobfree.com

240-***-****

• Skilled in all aspects of cosmetology training for groups and individuals, including full program planning, seminars, classroom presentations, and student performance reviews.

• Topics include hair coloring and pressing, skin care, makeup, platform work, and aesthetics; well versed in all major cosmetic brands.

• Handle direct customer service and sales with personal communication skills; Dependable and responsible; thrive in challenging situation

• Excellent time-management skills.

• Highly organized and resourceful; work very well under pressure; self -starter; detail oriented Willing to relocate to: Washington, VA

Authorized to work in the US for any employer

Work Experience

Senior Floor Instructor

BENNETT CAREER INSTITUTE - Washington, NE

June 2017 to Present

Prepare students fro District Of Columbia State Board of Cosmetology. Supervise Students on clinic floor, with clients from the public. Assist with mixing color ratio,chemical relaxing, shampoo blowdry curl. Assist with all textures of haircutting techniques. Training all students with Customer Service and Scalp Anaylsis. Hairstylist

Unique Image Hair Salon - Clinton, MD

2001 to Present

Provide clients with professional hair care products, achieving styles to suite the client's lifestyle.

• Apply chemicals under proper procedures: relaxers, color

• Adhere to all salon policies and procedures

• Follow all state board laws and regulations

Customer Service Associate/ clerk

Harris Teeter Grocery Store - Bowie, MD

August 2016 to June 2017

Prepare front end with all materials needed to assist customers. Such as overrides, money and check approval, coupon assistance. Help customer 's at customer service desk with getting VIC store savings cards, refunds, lottery, rainchecks,etc. Customer is number one with the customers. Empowering, empathy, excellence and ownership of my position!

Program Lead Educator

Regency Beauty Institute - Gaithersburg, MD

August 2013 to January 2016

Responsibilities

Prepared students for the Maryland Stateboard exam. Taught Theory along with practicals. Supervised students on clinic floor. Help students with hairshows. Careers fairs. Resume writing, business plans m, and projects. Prepared student kits.

Accomplishments

The continuing education classes. The high demand of students who really needed that motivation and leadership.

Skills Used

Hair cutting, coloring, wrap and curls, roller setting, thermal curl manipulations. Round brushing, makeup, lashes and waxing. Braiding and weaving.

Director of Education and Senior Cosmetology Instructor American Beauty Academy - Wheaton, MD

September 2006 to December 2012

Plan and conduct courses in theory, as well as basic and advanced courses in permanent waving, color, hair cutting, braiding, air waving, curling iron, skin care, makeup, waxing, and aromatherapy.

• Train a wide range of students in product lines and applications, primarily through practical demonstration and supervision of hands-on practice.

• Conduct clinics on sales presentations.

• Supervise all practical work done by students and provided feedback.

• Conduct lectures and in-salon demonstrations for hair color,

• Supervise vocational education field trips and community involvement; prepare students for competitions.

• Prepare students for testing; supervised the mock state board exam; conduct, judge and oversee student competitions.

• Direct the education process for ten or more students Cosmetologist

Hair Nu Vo

April 1996 to August 2001

same duties as Unique Image Hair Salon)

Cosmetology Instructor

Hair Academy - New Carrollton, MD

February 1998 to August 1998

Planned and conducted courses in theory, as well as basic and advanced courses in permanent waving, color, hair cutting, braiding, air waving, curling iron, skin care, makeup, waxing, and aromatherapy.

* Trained a wide range of students in product lines and applications, primarily through practical demonstration and supervision of hands-on practice.

Conducted clinics on sales presentations.

Supervised all practical work done by students and provided feedback.

Conducted a lecture and in-salon demonstrations for hair color,

Supervised vocational education field trips and community involvement; prepared students for competitions.

Prepared students for testing; supervised the mock state board exam; contacted judges and oversaw student competitions.

Directed the education process for ten or more students Assistant Manager

Crystalis Hair Gallery

June 1994 to March 1996

Daily Administrative duties of operating a Salon

• Payroll, Accounts Receivable

Education

cosmetology

Hair Academy

April 1991

Certificate in Computer Programming

Yorktowne Business Institute - Greenbelt, MD

1984 to 1986

Awards

Director Of Education

Perfect Attendance, Outstanding Achievement for Student Enrollment Supervisor/ Educator

Outstanding Commitment To American Beauty Academy

Outstanding Educator/ Dedication To The Golden Scissors Hair Shows For American Beauty Academy: Cosmetologist/Barbers

Certifications/Licenses

Cosmetologist

October 2018 to October 2020

Cosmetology license

Groups

Cosmetologist/ Master Educator- Milady's

July 2011 to Present

BCAM Organizations

November 2015 to Present

I am a member of the Beauty Culturists of America Member Chaplin for Maryland Chapter

Minister at Emmanuel Temple Church Of the Apostolic Faith, Inc. December 2018 to Present

Assist Pastor with all areas of ministry! Speaking and teaching the word of God! Assist with offering and hospitality!



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