Eligibility Specialist Call Center

Hello

I’m Charlotte Brooks

**** ****** **

Oakley CA 94561

(925) 384*3125

************@*****.***

Experience

*/**** -**/**

Contra Costa County EHSD, Antioch CA

Eligibility Worker III

In a call center environment respond to incoming calls from clients, utilizing an automated system/database to assist clients with issues pertaining to their public assistance cases e.g. stamps/SNAP, Medicaid. Also, determine and maintain eligibility for public assistncf4ee.

● Interview clients

● Verify documentation received from the client, generated reports, and other agencies.

● Process case in the county and state database, generating correspondence and benefits to be issued and forwarded to the client.

● Process documents, applications & reports received from client, County, state databases, and other agencies. Within timelines established by program regulation and procedures.

● Document all activity about case in county and state database.

Dekalb County, Decatur Ga

3/2002 -2/2004

Eligibility Specialist

Determine and maintain eligibility for public assistance e.g./ SNAP/Food Stamps Meidcaid and Tanif

education

Laney College, Oakland CA

General education, no degree

References

Terra Gordon Darrell Allen Jr Vanessa Brooks

249 Barletta Ave 2649 34th Ave 1332 E 26th ST

Las Vegas NV 89123 Oakland Ca 94601 Oakland CA 94606

925-***-**** 925-***-**** 770*-***-****

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