Case Management
Resume:
Larena Thomas
Las Vegas, NV ***** *******@*****.*** +1-702-***-****
Skills
Case Management (3 years) /HMIS Utilization /Clarity OS/Zen OS/ Medical Claims (3 years) / Customer service (10+ years) /Recruiting/Interviewing (3 years) / Training (2 years) / 45 wpm / 8001 kwp (10+ years) / Onboarding (2 years) / Insurance claims (6 years) / Telecommunications (5 years) Work Experience
Case Manager I – Emergency Men’s Shelter
Catholic Charities 03/2022-Present
● Assess and identify client’s eligibility to various housing, employment, substance use, nutritional assistance or other applicable programs available in the community and provide appropriate program guidelines to clients.
● Work closely with CM II to create seamless transition from the homeless shelter to housing in accordance with the client’s Housing First Individual Service Plan (ISP).
● Provide case management services within the homeless shelter.
● Complete a range of required program related documentation utilizing a range of computer programs and data collection systems (HMIS, Clarity and Bridges).
● Facilitate night shelter enrollment.
● Facilitate shelter diversion services.
● Maintain awareness of potential resources in the community and make proper referrals.
● Utilize electronic records to document and track all case management services and referrals through HMIS and Bridges.
● Complete necessary documentation to facilitate referrals to collaborative outside specialties.
● Assist clients in how to decrease system barriers and navigate the social service network.
● Protect all confidential information, company property and electronic data. H.R. DLS LOA Case Management
Amazon Corporate 05/2020-03/2022
● Provide case management for leave of absence and disability life events (PLOA, Medical, Workers Comp, pre and post partum, Covid 19 and school visitation).
● Addressing and responding to sensitive situations while understanding the employees' situation showing empathy and compassion, applying the appropriate benefits, and responding to changing circumstances and needs.
● Conducting initial interviews with employees, advising the process of their leave, and periodically keeping employees abreast in decisions being made on their behalf via phone or email.
● Serve as a point of contact for employees to provide case management, including reviewing medical documentation, including first stage clinical review of medical documentation, and communicating with physicians regarding documentation clarification if needed. Continually in compliance with HIPAA, state, and federal laws.
Technical Support Representative
Asurion - Verizon Wireless 07/2017-03/2020
● Internal Recruiting and interviewing of candidates that align with company core values, goals and objectives through ATS.
● Conducting initial phone interviews, face to face interviews and assessments.
● Corresponding with hiring managers regarding pay, start date, department needs and goals, etc.
● Drafting and sending offer letters to selected candidates.
● Conduct onboarding process regarding I9, background check, drug screening documentation and badging.
● Conduct and periodically review contents of the initial training of new Employee Advocates (EAs), including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures
● In the role of Team Lead/CSR I exceeded sales targets (KRA) on a ceaseless quarterly basis.
● Assisting with Apple Mapping, Bing and Google listings in conjunction with the Marketing Department• Calls consist of relaying valuable information in regards to customer accounts such as overages, eligible upgrades, possible feature changes and courtesy calls, collections and accounting. Eligibility Verifications/Case Management /Scheduling MTM Inc - Las Vegas, NV 10/2016-06/2017
● Provide high quality in-state and out of state non-medical transportation to Nevada Medicaid and California Kaiser Permanente Members.
● Case Management for clients traveling outside of the state with traveling accommodations. Organizing booking and travel transportation to and from airports, lodging and food per diems.
● Corresponding with medical professionals regarding travel accommodations in state and out if state
● Complying with HIPAA policies to ensure medical privacy is upheld
● Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems (AS400, Salesforce, RTC websites) Recruiting/Assistant Supervisor /Trainer/TL CSR
GoWireless - Las Vegas, NV 10/2010-01/2016
● Internal Recruiting and interviewing of candidates that align with company core values, goals and objectives through ATS.
● Conducting initial phone interviews, face to face interviews and assessments.
● Corresponding with hiring managers regarding pay, start date, department needs and goals, etc.
● Drafting and sending offer letters to selected candidates.
● Conduct onboarding process regarding I9, background check, drug screening documentation and badging.
● Conduct and periodically review contents of the initial training of new Employee Advocates (EAs), including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures
● In the role of Team Lead/CSR I exceeded sales targets (KRA) on a ceaseless quarterly basis.
● Assisting with Apple Mapping, Bing and Google listings in conjunction with the Marketing Department• Calls consist of relaying valuable information in regards to customer accounts such as overages, eligible upgrades, possible feature changes and courtesy calls, collections and accounting BLS – Basic Life Support/HCP-CPR/First Aid
Adult-Child-Infant /National Certificate- 02/2022 - 02/2024 Medical Assistant Training
Academy of Healing Arts - Las Vegas, NV 2008
High School Diploma
Somerset High School - Bellflower Ca.
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