JIM G. SHEPHERD

*** ******* ****, *******, ** ***63,

832-***-****, adrodd@r.postjobfree.com

PROFESSIONAL SUMMARY Having over 25 years of Windows Server. Desktop, Mail and Migration experience, I bring to the table a very well rounded, hands-on Technology Leader. Working remotely over the past 2 years has helped me showcase my outstanding Communication and Collaboration Skills, I have been recognized and awarded in each of my last 4 positions for Outstanding Team Performance (MindTree and Lonestar College) and Employee of the Year (Memorial Hospital). SKILLS • MS Server Platforms 08-2016 • Powershell

• Microsoft O365 • Sharepoint

• ServiceNOW • Microsoft SCCM

• Active Directory • Help Desk

EXPERIENCE August 2020 - Current

Sr. Service Desk Engineer

The Carlyle Group - Mindtree Limited Washington, DC

• Created, provisioned, on-boarded and managed all Domain User Accounts World-wide via AzureAD and MS Active Directory. (Legacy)

• Planned, Provisioned and Assigned Licensing for Microsoft O365, Sharepoint, Exchange, Teams and OneDrive via AzureAD and PowerShell.

• Insured that Change Management policies were followed by all Service Desk Engineers when performing Installation, maintenance or repair of any User Facing Servers/Apps.

• Monitor SLA status of the Tier I and Tier II Service Tickets submitted via ServiceNow and provide guidance to Jr. Engineers if needed to resolve.

• Improved systems by analyzing current implementations to detect deficiencies, understand root causes, and develop solutions.

• Helped reduce reoccurring incidents by working closely with developers and engineers on common problems.

June 2019 - July 2020

Sr. Systems Engineer - Lead Migrator

Microsoft - Mindtree Limited Dallas, TX

• Lead Migrator on a Team of eight working Third Shift.

• Scheduled, Prepared and Performed email and data migrations for Microsoft O365 Fast Track Enterprise customers World-wide, primarily those in EMEA region (Europe, Middle East, Asia)

• Creation and Maintenance of Run Books for all Migration Types performed by all three shifts of the Dallas Migrations Team. (Novel, Lotus Notes, Adobe, Google, etc.)

• Performed Hand off and insured smooth transition of any In-Progress Migrations to the Off-Shore Team (India) every Friday night.

• Maintained efficient and effective communication with the Microsoft MVM Group as well as the Clients' Information Technology Management regarding all Migration Activities.

• Troubleshot problems encountered during Migrations and developed successful solutions, sharing this information with all other Shifts and Migrators.

November 2013 - June 2019

Exchange Administrator

Lone Star College Houston, TX

• Manage Enterprise Exchange environment for 10,000 employees and 100,000 students using both GUI and Powershell

• Migrated Exchange 2007 to 2013.

• Managed Barracuda Spam and Firewall Servers.

• Developed Policies and Procedures for Phishing and Ransomeware detection, response and remediation.

• Researched, procured, tested and implemented new Body Cam and Dash Cam solutions for the Campus Police at the Six Main College Campuses.

• Managed Sharepoint access for Administrators

January 2012 - October 2013

SR IT Administrator

Seminole Hospital District Seminole, TX

• Monitored problem tickets and technical support issues using ServiceNow.

• Managed Cisco WAP replacement project, considerably increasing the Coverage and Security of the existing Wireless Infrastructure.

• Supported daily business operations through installation and repair of hardware, software, and peripheral equipment.

• Improved staff performance through continuous monitoring and training updates.

• Enhanced collaborative efforts with improved handling of communications and related files.

• Restored computer system integrity through effective virus and spyware detection and removal.

August 2010 - January 2012

Network Administrator/ Technical Consultant

Worley Catastrophe - British Petroleum New Iberia, LA

• Managed and maintained Windows Servers (2008) and Pc's (XP).

• Troubleshoot Hardware/Software problems and resolve.

• Configured, tested, monitored and maintained state of the art VOIP video conferencing equipment for monthly meeting with BP Management.

• Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs.

• Coordinated, implemented, and maintained VoIP telephone systems. January 2009 - August 2010

Network Administrator/ Tech Support Consultant

Jennings American Legion Hospital Jennings, LA

• Managed Windows Server 2003, Active Directory and Exchange.

• Monitored and maintained Active Directory Services, Group Policies and Exchange email accounts.

• Upgraded all client desktops and laptops to Widows 7.

• Troubleshoot Hardware/Software problems and resolve. October 2006 - January 2009

Network Administrator/ Instructor

Delta Tech School of Business Lake Charles, LA

• Taught all Windows courses including Windows XP, Server 2003, Active Directory and Network Infrastructure.

• Managed multiple Windows 2003 servers, Windows XP clients and Sql Servers.

• Responsible for establishing multi-platform testing and certification center for vendors including Cisco, Microsoft and Comp Tia.

• Also established certification testing for Real Estate and Appraisal fields. January 2005 - October 2006

Network Administrator/ Jr, Technical Consultant

CSE Federal Credit Union Sulphur, LA

• Solely responsible for all Windows 2000/2003 Servers, and 50 user upgrade from Window 95 to Windows XP.

• Evaluated and recommended Best Practices for network management and security.

• Developed company-wide Disaster Plan and established OS and Server imaging guidelines and procedures.

• Troubleshoot Hardware/Software problems and resolve. January 2003 - January 2005

Sr. Systems Administrator

Developed Solutions Lake Charles, LA

• Developed customer base for custom software applications.

• Maintained and troubleshot hardware and software related issues.

• Responsible for Public Relations relating to both existing and potential clients. January 1999 - January 2003

Network Technician II/ Technical Consultant

Grand Casino Coushatta Kinder, LA

• Maintained Windows 95 and Windows XP client desktops.

• Monitored and Maintained Windows NT and Windows 2000 Servers.

• Evaluated, tested, installed and supported software applications.

• Create and maintain Windows OS and Server Images.

• (Ghost, Windows Imaging) Sherry Watson Lone Star College 281-***-**** Chad Tremie Developed Solutions 337-***-**** Traci Anderson Seminole Hospital District 432-***-****.

EDUCATION May 1999

AAS - Business

Midland College, Midland, TX

CERTIFICATIONS ITIL v3

Microsoft MCP

Comp TIA A+

Comp TIA Network +

Novell CNA

ADDITIONAL INFORMATION • Professional References Available Upon Request

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