Data Entry Service Representative
Resume:
Isaiah Trevino
San Antonio, Tx *****
adrocm@r.postjobfree.com
WORK EXPERIENCE
OUTBOUND SALES REPRESENTATIVE
SPECTRUM COMMUNICATIONS – SAN ANTONIO, TX
APRIL 2022- PRESENT
-Actively and consistently support all efforts to simplify and enhance the customer experience.
-Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
-Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotas sent, sales, and connects, etc.
-Handle all prospects with courtesy and professionalism establishing and maintaining a high level of prospect satisfaction in all interactions.
- Act as a product consultant when promoting, recommending and selling the value of Spectrum Residential products and services.
-Inform prospects of Spectrum products and services compared to other service providers.
-Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.
-Ensure database information is accurate and complete.
MEMBER SERVICE REPRESENTATIVE
VICTORY CAPITAL MANAGEMENT- SAN ANTONIO, TX
AUGUST 2021- JANUARY 2022
-Advice clients in different stages of their investment journey (savings, retirement, charitable giving, etc.)
-Actively accepting inbound calls and pro-actively reach out and follow up in conversations.
-Achieve sales goals by uncovering additional client needs and deepening existing relationships.
-Educated potential and existing clients about investment products and services.
PROPERTY AND CASUALTY INSURANCE SPECIALIST
USAA
SEPTEMBER 2017- NOVEMBER 2020
-Identify and handle existing and emerging risks that stem from business activities and the job role.
-Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
-Follow written risk and compliance policies and procedures for business activities
-Facilitates the Property and Casualty (P&C) member experience by answering inbound calls, emails, and/ or other contacts from members.
-Identifies, assesses, and understands member needs and consistently provides complete and accurate advice and solutions, including products and services.
-Provides thorough issue diagnosis while minimizing transfers, escalations and call backs.
-Effectively operated in a contact center environment and navigate multiple systems/ programs while maintaining and engaging member interaction that occurs across multiple channels.
MATERIAL HANDLER
FEDEX
SEPTEMBER 2015- SEPTEMBER 2016
-Ability to maneuver packages of any weight above 50lbs. with appropriate equipment and/or assistance from another person.
-Ability to successfully complete all basic and re-currency training.
PATROLMAN PATROL LEADER
US AIR FORCE
MARCH 2013- JULY 2015
-Provide public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
-Record facts to prepare reports that document incidents and activities.
-Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol areas.
Additional Skills
-Exceptional customer support skills
-Data Entry and Recordkeeping
-Experience using virtual environments
- Experience with 2020 Information Security Act and 2020 Sensitive Data Information act.
-Proficient skill in Microsoft Office (Word, Excel, Outlook, PowerPoint, and One Note)
-Exercise’s ability to learn quickly and retain technical knowledge.
-Excellent written and verbal communication skills; impressive ability to communicate technical information.
- Solid understanding of basic client connectivity (Ethernet, TCP/IP, and VPN)
-Familiar with Active Directory, Troubleshooting clients, Network support, etc.
Awards & Recognition
Branch: United States Air Force
•National Defense Service Medal- 2013
•Global War on Terrorism Service Medal- 2013
•Korean Defense Service Medal -2013, 2014, 2015
•Air Force Training Ribbon- 2013
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