Professional

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

MICHAEL

VERSEY

**** * ******* *** *** 136, Las Vegas, NV 89108, 818-***-****, adrocf@r.postjobfree.com

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Performance testing Regulatory compliance Documentation Written c ommunication Social perceptiveness

Quality Assurance Specialist March 2012 - August 2016 Woodbridge Wealth Sherman Oaks, CA

Developed, conducted, and evaluated application audits and testing processes. Assessed testing requirements and documentation to determine feasibility. Notified appropriate staff members regarding quality issues for remediation assistance. Verified quality control results with routine data and process audits. Ensured phone representatives remained professional while on the call. Verified quality and graded employees' calls.

Customer Service Representative III June 2017 - February 2021s Health Net Woodland Hills, CA

Managed customer calls efficiently in a fast-paced call center environment. Maintained customer satisfaction by addressing customer needs and resolving concerns. Filed and processed claims for customers.

Answered questions regarding customer's benefits.

Answered inbound calls each day to handle various concerns. Documented, researched, and resolved customer service claim issues.

High School Diploma June 1984

Crenshaw High School, Los Angeles, CA

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