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Customer Service Document Control

Location:
Stevens Point, WI
Posted:
July 08, 2022

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Resume:

Samantha Wirkus

**** ****** ******

Stevens Point, Wisconsin 54481

715-***-****

adrobo@r.postjobfree.com

EDUCATION

University of Wisconsin-Stevens Point, Stevens Point, WI May 2018 Bachelor of Science in Biology/ Bachelor of Arts in Political Science

Cumulative Gpa: 3.50

Certifications: International Relations

WORK EXPERIENCE

DoorDash Stevens Point, WI May 2022 – Present

Delivery Expert

Delivered goods and services to customers on time or early 95% time

4.89 Customer Rating

Great communication

Excellent order handler

Loaded, transported, and delivered goods to businesses and clients

Utilized technologies like Apps, GPS navigation to optimize routes to deliver efficiently

Demonstrated professional conduct with clients to deliver outstanding customer service

Followed safety rules to keep clean driving record, with no accidents or incidents

Resolved customer needs and adjusted orders

Great record keeping abilities with strong attention to detail

Prevention Genetics, Marshfield, WI January 2022 – May 2022

Clinical DNA Testing Laboratory Technician II

Visual acuity in laboratory work, computer systems and visual testing

High attention to detail

Ability to manage confidential information

Proficient with interchanging software programs rapidly

Ability to establish and maintain working relationships with clients and colleagues using interpersonal skills

Maintain Equipment and supplies by cleaning and maintaining quality assurance levels

Ability to set priorities and manage multiple tasks simultaneously

Versiti/ Blood Center of Wisconsin, Milwaukee, WI July 2018 – February 2022

Associate Laboratory Technologist, DNA Core Lab

Expert customer service skills by answering customer inquiries and responding to them in a timely manner

Results orientated team leader, implementing best practices and document control

Excellent communicator and team organizer

Goal-oriented team member that adheres to strict deadlines

Works well in fast paced environment

Entered data from test requests via Cerner and Epic software

Expedited sample processing by answering client inquiries and resolving requests

Maintained a clean and organized lab space

Maintained detailed records in accordance with HIPPA policies

Knowledgeable in technologies like Word, PowerPoint, Google Meets, Teams, Zoom and Webex

UWSP Natural Resources Stockroom, Stevens Point, WI January 2016 - May 2018

Stockroom Clerk, Biology

Tracked and safely disposed of hazardous material

Used ChemCat program to scan, barcode, and track chemicals in stockroom

Used autoclave to clean and sanitize laboratory equipment

Followed quality control of chemicals, reagents, standards, and dyes

NCAAP AmeriCorps, Wausau, WI April 2014 - Aug 2016

Horticultural Intern

Planted and maintained a variety of woody and herbaceous plants, including pruning, deadheading, weeding, applying mulch and soil amendments, transplanting, dividing perennials

Provided onsite support and directions to summer volunteer work crews and gardening volunteers at Monk Gardens in Wausau, Wisconsin

Watered, fertilized, hauled brush, mowed, and raked

Controlled pests and invasive species, including Honeysuckle, Buckthorn, and Russian olive

University of WI - Marathon County, Marathon County May 2014 - Jan 2016

Laboratory Preparation Specialist, Biology Department

Set up, prepared, and maintained all labs including Microbiology, Zoology, and Physiology.

Conducted independent research on current topics in Biology and created storyboards to display information on campus

Maintained and calibrated instrumentation

Abided by Federal Regulations set by OSHA, FDA, EPA

Earned a high standing reputation for preparing accurate lab reports, sample logs, FDA regulated documentation and certificates of analysis/conformity

Prepare chemical solutions, reagents and specimens for microscopic examination; perform laboratory tests; analyze and report findings; and investigate atypical results and discrepancies to determine causation.

VOLUNTEER EXPERIENCE

UWSP Political Science Department July - Aug 2017

Study Abroad Participant

Travelled to France, Germany, Luxemburg, and Belgium to study the European Union

Met with policy makers

Learned relevant history and culture

UWSP Health Science Club and Woodlands Church, Plover, WI Jan 2016

Volunteer

Helped facilitate the construction of a medical facility in Cartagena, Columbia

Authored a travel blog describing the mission trip

Observed removal of parasites and other surgical procedures

SKILLS

Impeccable attention to detail and cleanliness in lab settings

Thrives in a fast-paced environment

Strong customer service background

Key holder

Exceptional attendance record

Project Manager, leadership, people management and dedicated leader



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