Customer Service Document Control
Resume:
Samantha Wirkus
Stevens Point, Wisconsin 54481
**************@**********.***
EDUCATION
University of Wisconsin-Stevens Point, Stevens Point, WI May 2018 Bachelor of Science in Biology/ Bachelor of Arts in Political Science
Cumulative Gpa: 3.50
Certifications: International Relations
WORK EXPERIENCE
DoorDash Stevens Point, WI May 2022 – Present
Delivery Expert
Delivered goods and services to customers on time or early 95% time
4.89 Customer Rating
Great communication
Excellent order handler
Loaded, transported, and delivered goods to businesses and clients
Utilized technologies like Apps, GPS navigation to optimize routes to deliver efficiently
Demonstrated professional conduct with clients to deliver outstanding customer service
Followed safety rules to keep clean driving record, with no accidents or incidents
Resolved customer needs and adjusted orders
Great record keeping abilities with strong attention to detail
Prevention Genetics, Marshfield, WI January 2022 – May 2022
Clinical DNA Testing Laboratory Technician II
Visual acuity in laboratory work, computer systems and visual testing
High attention to detail
Ability to manage confidential information
Proficient with interchanging software programs rapidly
Ability to establish and maintain working relationships with clients and colleagues using interpersonal skills
Maintain Equipment and supplies by cleaning and maintaining quality assurance levels
Ability to set priorities and manage multiple tasks simultaneously
Versiti/ Blood Center of Wisconsin, Milwaukee, WI July 2018 – February 2022
Associate Laboratory Technologist, DNA Core Lab
Expert customer service skills by answering customer inquiries and responding to them in a timely manner
Results orientated team leader, implementing best practices and document control
Excellent communicator and team organizer
Goal-oriented team member that adheres to strict deadlines
Works well in fast paced environment
Entered data from test requests via Cerner and Epic software
Expedited sample processing by answering client inquiries and resolving requests
Maintained a clean and organized lab space
Maintained detailed records in accordance with HIPPA policies
Knowledgeable in technologies like Word, PowerPoint, Google Meets, Teams, Zoom and Webex
UWSP Natural Resources Stockroom, Stevens Point, WI January 2016 - May 2018
Stockroom Clerk, Biology
Tracked and safely disposed of hazardous material
Used ChemCat program to scan, barcode, and track chemicals in stockroom
Used autoclave to clean and sanitize laboratory equipment
Followed quality control of chemicals, reagents, standards, and dyes
NCAAP AmeriCorps, Wausau, WI April 2014 - Aug 2016
Horticultural Intern
Planted and maintained a variety of woody and herbaceous plants, including pruning, deadheading, weeding, applying mulch and soil amendments, transplanting, dividing perennials
Provided onsite support and directions to summer volunteer work crews and gardening volunteers at Monk Gardens in Wausau, Wisconsin
Watered, fertilized, hauled brush, mowed, and raked
Controlled pests and invasive species, including Honeysuckle, Buckthorn, and Russian olive
University of WI - Marathon County, Marathon County May 2014 - Jan 2016
Laboratory Preparation Specialist, Biology Department
Set up, prepared, and maintained all labs including Microbiology, Zoology, and Physiology.
Conducted independent research on current topics in Biology and created storyboards to display information on campus
Maintained and calibrated instrumentation
Abided by Federal Regulations set by OSHA, FDA, EPA
Earned a high standing reputation for preparing accurate lab reports, sample logs, FDA regulated documentation and certificates of analysis/conformity
Prepare chemical solutions, reagents and specimens for microscopic examination; perform laboratory tests; analyze and report findings; and investigate atypical results and discrepancies to determine causation.
VOLUNTEER EXPERIENCE
UWSP Political Science Department July - Aug 2017
Study Abroad Participant
Travelled to France, Germany, Luxemburg, and Belgium to study the European Union
Met with policy makers
Learned relevant history and culture
UWSP Health Science Club and Woodlands Church, Plover, WI Jan 2016
Volunteer
Helped facilitate the construction of a medical facility in Cartagena, Columbia
Authored a travel blog describing the mission trip
Observed removal of parasites and other surgical procedures
SKILLS
Impeccable attention to detail and cleanliness in lab settings
Thrives in a fast-paced environment
Strong customer service background
Key holder
Exceptional attendance record
Project Manager, leadership, people management and dedicated leader
Contact this candidate