Customer Service Representative

CUSTOMER SERVICE MANAGER HYPERION SOLAR MARKETING 2020 - 2022

Efficiently recorded technical details by closely following instructions from the Lead Engineer

Built strong relationships with clients by communicating procedures, needs, and expectations

Independently managed dozens of field staff while editing and filing incoming data

UNIVERSITY OF CENTRAL FLORIDA 2013-2017

Bachelor of Arts in Emerging Media Management

WORK

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE MOCA LA 2018 - 2020 Increased profits by selling memberships instead of single tickets Independently managed live Performance Art productions Initiated the widening of doorways after observing a customer's struggle with a wheelchair

EDUCATION

HOST DAN MODERN CHINESE 2020-2021

Followed discount protocols when customers reported kitchen mistakes

Independently processed incoming data from six software applications and phone calls simultaneously

Streamlined our ticketing system which resulted in cutting wait times in half

Chrissy Samples

CUSTOMER SERVICE MANAGER