Debt Collector Customer Service
Resume:
Nicki Johns
West Monroe, LA ***** • 318-***-**** • ***********@*****.***
Professional Summary
Energetic leader promotes 13 years of industry experience with superior record of accomplishment. Ambitious and highly motivated Debt Collector & Director surpasses demanding objectives and achieves or exceeds set goals.
Skills
Critical Thinking
Crew Work Coordination
Crew Supervision
Attention to Detail
Verbal and Written Communication
Personnel Activity Coordination
Problem Solving
Task Delegation
Time Management
Work Planning and Prioritization
Work History
Director, 09/2021 to Current
The Children's Cove Educational Center – Calhoun, LA
Hired and directed teams to achieve daily and long-term operations and business goals.
Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Monitored office workflow and administrative processes to keep operations running smoothly.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Provided documentation of processes to comply with regulations and company policies.
Directed staff and managed annual capital budget.
Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
Made recommendations for changes in funding process and policies based on data and judgment.
Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
Director, 03/2018 to 08/2021
FairPark Weekday – West Monroe, Louisiana
Hired and directed teams to achieve daily and long-term operations and business goals.
Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Monitored office workflow and administrative processes to keep operations running smoothly.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Provided documentation of processes to comply with regulations and company policies.
Directed staff and managed annual capital budget.
Analyzed business needs while soliciting customer feedback for process improvements.
Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
Made recommendations for changes in funding process and policies based on data and judgment.
Debt Collector, 09/2010 to 03/2016
Law Offices Of Kip Gates – Monroe, Louisiana
Used scripted conversation prompts to convey current account information and obtain payments.
Worked in call center environment handling manual and automatically dialed outbound calls.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Maintained high volume of calls and met demands of busy and productive group.
Achieved performance goals on consistent basis.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Used skip tracing and other techniques to locate debtors.
Trained new team members on scripts, company services and collection strategies.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Notified co-signers of delinquent accounts to assist in collecting payments.
Worked with customer to create debt repayment plan based on current financial condition.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Processed debtor payments and updated accounts to reflect new balance.
Entered client details and notes into system for interdepartmental access and review.
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Education
Bachelor's Degree: General Studies, 05/2006
University of Louisiana At Monroe - Monroe, LA
High School Diploma: 05/1991
West Monroe High School - West Monroe, LA
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