Governance Manager Customer Service
Resume:
FLORENCE ONWUEMENE
* ****** *** ** ********** Maryland 21236
*************@*****.***
SUMMARY
Seasoned KYC/AML Analyst with vast experience gained from working with reputable financial institutions. Extensive knowledge of government sanctions, regulations and compliance policies. An Expert at CDD, negative news screening, EDD and PEP screening. I am self-motivated highly organized with an exceptional work ethic. Meticulous and proactive with thorough analytic and investigative skills.
Good know data management. Data quality and data governance
Experienced branch manager with good records of bank branch management, developing business plans and attaining sales goals and delivering great customer care.
SKILLS
. Account review
. Risk Assessment & Mitigation
· Investigation Expert
· Regulatory Audit
· Risk Management
· Negative news screening
. SAR writing
· Fraud Detection
· Alert Identification
.Excellent Communication Skills
.Proven time management skills
. Data Governance
· TOOLS
· Lexis Nexis
· Actimize
· Norkom
· World check
· Pacer
· Clear
. Duns and Bradstreet
EXPERIENCE
United Community Bank (CONTRACT)
South Carolina
SeniorAML/ KYC Analyst - 10/21 to date
Assist Front Office in providing customer's information updates on a regular basis to create transparency and to reduce risks.
Ensure KYC Standard/ Policy is consistently applied in the front office.
· Assist with the Onboarding of new customers and periodic review of existing customers.
. Kept comprehensive logs tracking compliance documents and tasks to contribute to achieve conformity with company policies and client expectations.
. Participated in new client onboarding and contract renewal processes, conducting due diligence on contract performance and recommending adjustments to better meet client needs.
.Identifies business customers who may be eligible for CTR reporting exemptions and refers the customer to the KYC Director for evaluation
. Conduct appropriate levels of due diligence on accounts based on the customer's risk score.
. Maintained records detailing current, prospective and declined client profiles for further analysis and future reference in negotiation of new contracts and new client intake.
. Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
. Monitored and maintained compliance with internal controls and government regulations.
. Prepare well written Suspicious Activity Reports (SAR) on suspicious transactions and filling of suspicious activity reports, that are submitted to FINCEN
BCI FINANCIALGROUP (CONTRACT)
MIAMI, FLORIDA
KYC/ AML Risk Analyst 11/2019 to 10/2021
KEYSTONE BANK LTD (Nigeria)
Senior KYC/EDD Analyst 11/2016 to 10/2019
●Monitored media reports to evaluate customer's Negative news, publicity quality and check if they pose any reputational risk to the organization.
●Conduct appropriate levels of due diligence on accounts based on the customers risk score.
●Collaborated with KYC officials to analyze transaction data and identify patterns and trends potentially indicative of unethical activity.
●Kept comprehensive logs tracking compliance documents and tasks to contribute to achieve conformity with company policies and client expectations.
●Participated in new client onboarding and contract renewal processes, conducting due diligence on contract performance and recommending adjustments to better meet client needs.
●Maintained records detailing current, prospective and declined client profiles for further analysis and future reference in negotiation of new contracts and new client intake.
●Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
FIDELITY BANK PLC (Nigeria)
Data Governance Manager 09/2013 - 11/2016
●Leading the implementation of a Data Governance framework, including governance roles, forums, and associated tooling and processes.
●Serving as the main liaison between Data Owners and data governance, identify key business needs/issues that can be addressed using Data Governance standards and processes.
●Coordinating data governance activities, including the facilitation of Data Governance forums and SME working groups bringing together business and data stakeholders across functions.
●Regularly reviewing progress of the Data Governance Strategy implementation with key business stakeholders, using defined KPIs to measure success.
●Regularly reviewing progress with other Data Governance domain leads, identifying opportunities for scaling Data Governance standards and processes across domains, driving centralization and standardization of Governance activity.
●Analyzing existing data governance practices to identify opportunities for improvement and scaling of Data Governance standards and processes across data assets, driving centralization and standardization of Governance activities across functions.
COURSES ATTENDED:
●Informatica Data Governance & Privacy
●Competitive and Strategic Marketing
●International Trade
●Anti- Money Laundering / KYC
●Customer Service
●Relationship Management-Marketing & Selling Skills Workshop
EDUCATION
2003 -2005 Master’s in business administration (MBA)
Obafemi Awolowo University, Ile – Ife, Nigeria
1997-2001 Bachelor of Arts (Dramatic Arts)
Obafemi Awolowo University, Ile – Ife, Nigeria
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