Cleveland Oh Service Representative

Jonathan Timothy Angbrandt

***.*********@*****.*** Cleveland OH 440-***-****

linkedin.com/in/jonathan-angbrandt-15b8a2134

Business Intake Analyst

Legal Research - Analysis - Project Management - Teamwork - Communications

Key Skills

Research & Analysis

Communications

Time Management

Problem Solving

Team Player

Training

Financial Analysis

Interpersonal Relations

Project Management

Experience

Conflicts Analyst

Littler Mendelson P.C., Cleveland OH May 2021 to present

San Francisco headquartered law firm with 100 global offices

Cross-trained into new business intake role

Hired over 200 attorneys in one year

Setting up ethical screens

Creating waivers when new hires join

Focused attention to detail and quickly reports issues to management

Conflicts Analyst

Porter Wright Morris & Arthur LLP, Cleveland OH 2020 to 2021

Columbus Ohio-headquartered law firm with eight locations

Have saved over 20,000 engagement letters in the database

Review new business opportunities to determine engagement

Provide summaries/analysis of any issues or concerns

Spot any issues to the team lead

Gathering accurate information in a timely manner

Answer emails and help updating the system for better results

Jonathan Angbrandt Page 2

Conflicts Researcher

Baker Hostetler, Cleveland OH 2018 to 2020

Cleveland Ohio-based law firm with offices located nationwide

Created an Excel file, for loading hundreds of names within the conflicts database. On average it saves about an hour a day.

In charge of creating new requests when secretaries are out-of-the-office

Always improving and training on new researching methods. Create meetings to improve the researching process with team members.

Able to professionally interact with all the firm’s lawyers

One conflict per hour is the goal, my average is 15-20 per shift

Legal Researcher

Squire Patton Boggs, Cleveland OH 2015 to 2018

Northeast Ohio-based law firm with offices in 19 countries

Research and develop on an average of 20 conflicts per day

Employee of the month over 12 times

Created a new training manual for conflicts-65 pages long

Working to improve job base knowledge. Conducted training videos for new researching techniques.

Able to talk to lawyers professionally and adequately

Customer Service Representative

JC Penney, Strongsville OH 2009 - 2015

National retailer with over 865 stores

Talk about inventory video on restocking

Awards at JCP: helping with shrinkage and customer satisfaction

Part of training group: training employees on current and new tasks

Package pick-up: taking larger items to the customers car

Associate of the month 8 times

Education

Baldwin Wallace University, Berea OH 2017

oBA with 3.4 GPA

oTriple Major: Human Resources, Marketing, Business Administration

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