ASHLEY CHETTIAR

Room No: E-** Mohammed Salim Chawl, Chimatpada, Marol

Naka Mumbai 400059.

Phone No: 993*******

Email: adro8h@r.postjobfree.com

DATE OF BIRTH: 21/01/2000.

NATIONALITY: INDIAN.

PERSONAL SUMMARY

A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy cell center environment. Hardworking with excellent attendance and punctuality records who can equally work alone or as a part of team. Can communicate effectively with people from diverse background and would be an asset to any employer who respects loyalty and responsibility. Keen to find a challenging position with an ambitious employer where I will be able to continue increase my work experience & develop my abilities.

EXPERIENCE

Teleperformance Pvt. Ltd.

Process HP (Hewlett-Packard)

Sr. Customer Service Executive

Personal Systems (PS)

(Inbound & Outbound Process)

Worked from 21/04/2021- till date

Roles and Responsibilities:

2

• Answer inbound calls in a timely and friendly manner

• Evaluate problems and complaints of the callers and provide proper technical solutions to them

• Respond to the needs of customers and provide personalized service

• Provide information on the company’s products or services and generate interest in the offer

• Upsell products and services

• Research needed information using available resources.

• Route calls to other team members whenever needed

• Make relevant notes from customer interactions

• Identify any issues that customers might be struggling with

• Report on customer feedback

• Complete call logs and reports

• Manage & update customer databases

• Follow-up on customer calls

• Boost customer loyalty by offering a proper experience over the phone In addition to the process:

Worked as an acting support to the Training team.

• Providing support to new agents over calls.

• Ensuring day to day briefings is given to the team.

• Barging live calls of agents individually and giving feedback for improvement. Worked as a part of DVT (Dispatch Validation Team)

• Validating the cases assigned and dispatching technicians accordingly. Idobro Media & Marketing Services Pvt. Ltd./ Jeevan Rath (Project by UNICEF)

HR Executive & Call Center Representative

Worked from 02/06/2020 till 31/12/2020.

Roles & Responsibilities based on Work from Home.

• To create a Databases of Employers and Jobseekers.

• Connecting with companies and clients and briefing them about the work.

• Managing online portals like Shine, Naukri, Monster, Times Job, Quikr, LinkedIn. 3

• Creating Weekly Reports.

• Contacting Migrants and knowing their live location and helping them with travelling and ration kits.

JAI HR MANAGEMENT CONSULTANCY SERVICES

HR recruiter & Co-Ordinator.

Worked from 04/11/2019 till 22/12/2020

Roles & Responsibilities

• Understand requirements, research, plan, talk and explain to the candidates, give right CV to the client.

• Management of new opportunities, including routine contact, i.e. discern service concerns, forecast future activity, expand service offering and explore new opportunities with existing/ new clients.

• Identify, analyze, pursue and report on business opportunities with existing and prospective clients.

• Execute recruitment activities using the Company’s Score Card system and the Project Management System.

• Payment Collection from customers within the given credit period. INFINX SERVICES PVT. LTD.

AR REPRESENTATIVE

Worked from “8-Jun-2018” till “25-Mar-2019”.

Tasked with communicating with the US Insurance companies to receive payment for the claim sent by the US Doctors.

DUTIES

Securing vital information of the claims sent.

Verifying the claim details before sharing any personal details of the patient.

Following Up with the insurance companies on an allotted time.

Having professional and courteous manners at all times. 4

Taking ownership on calls and queries answered.

KEY SKILLS AND COMPETENCIES

Able to handle complex calls and situations

Demonstrating empathy and understanding over calls

Good communication skills and telephone manner.

PERSONAL QUALIFICATIONS:

ASSERTIVE, LEARNING, CONFIDENT.

EDUCATION

SSC- St John the Evangelist High School, Marol 2014-15. HSC- Vivek College of Commerce, Goregaon 2016-17.

Graduated in BCOM- Vivek College of Commerce, Goregaon 2020-21. AWARDS AND ACKNOWLEDGEMENTS

SEAL CERTIFIED

GOOGLE CERTIFIED

Contact this candidate