Jodie S. Sidwell Phone: 269-***-**** Email: adro80@r.postjobfree.com

Dedicated Customer Service Representative motivated to maintain customer satisfaction and to contribute to company success. Qualified by excellent administrative skills, providing quality customer service, ability to learn specialized software quickly, exceptional attention to detail, and strong skills in assisting internal and external customers.

Highlights of Qualifications

• Willing to put forth extra effort required to complete job well done.

• Function well independently as a self-starter who learns new tasks quickly.

• Considered an excellent front-line customer service representative.

• Accomplished in scheduling, hiring and training staff members.

• Experienced in inventory control and building relationships with vendors.

• Safety conscious including experience working with regulatory agencies to ensure safety standards are met. Relevant Skills and Accomplishments

Customer Service Skills

Knowledge of principles and processes for providing excellent customer and personal services.

Skilled at assessing customer satisfaction and meeting quality standards for services.

Capable of talking to others to convey information effectively.

Service orientated and always actively looking for ways to help people.

Strong active listening skills, giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate. Computer and Data Processing Skills

Knowledgeable in Microsoft Excel and Word.

Experienced in drop-ship ordering, purchasing from outside vendors and receiving.

Proficient in the shipping process with UPS and FedEx and expediting.

Detailed data entry for purchasing material and maintain accurate inventory levels and cost reduction.

Competent in compiling statistics and preparing reports from such sources as production and sales records, time-sheets and material/inventory.

Department Quality Control and Problem Solving

Responsible for setting up a Reverse-Material Authorization system (RMA) which included implementing a change-over plan, coordinating departments, and training staff saving employer over $12,000 each year.

Revising and implemented new tooling system which saved employer additional revenue each year.

Responsible for implementing effective and more efficient work habits and work plans.

Responsible for distribution of work orders and scheduling build dates for the assembly line.

Read and process work orders or follow supervisor directions without errors or inconsistencies. Employment Experience

Bar Manager/Server Amore’s Pizza, Paw Paw, MI 8/2013 - 5/2015 Data Entry Lakewood Property Solutions, Coloma Mi. 6/2011 - 7/2013 Buyer/Purchasing Agent/CSR Stryker Medical, Portage MI 5/2001 - 9/2007 Owner and Operator Johnny’s Pizzeria, Marcellus, MI 5/2000- 2/2004 Manager/ Server Dykman Bar & Grill, Paw Paw, MI 2/1995 - 4/2000 Front Manager/ Server Courtyard Care, Paw Paw, MI 4/1993 - 4/1995 Manager Dunkin Donuts 8/1991-6/1993

Education

Kalamazoo Valley- Studied general prerequisite classes 1993-1994 University of Phoenix Online- Bachelors in Business Marketing Management 2003-2006

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