Customer Service Retail Merchandiser

KL Kimberly Landes

Sherwood, AR ***** 501-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

MISSION STATEMENT Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with fashion designers on product placement, store displays and marketing material for new clothing launches and promotions

Knowledgeable and dedicated customer service professional with extensive experience in sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Microsoft Office: Word, Excel,

PowerPoint

Project Management

Analytical Problem Solving

Time Management/Organizer

Upbeat and Positive Personality

Creative Problem Solving

Issue and Complaint Resolution

Multitasking and Prioritization

WORK HISTORY TRAVELING RETAIL MERCHANDISER 08/2021 to CURRENT National Assemblers United States

Collaborated with a team to execute a minimum of 4 fixture installations per day, set up store displays, and create visual merchandising using planagrames to set and configure display fixtures

Completed 4-7 modulars per day focusing on detail to ensure accuracy of labels and placement of product.

Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

TRAVELING RETAIL MERCHANDISER 08/2020 to 08/2021

Apollo Retail United States

Collaborated with a team to execute 4 fixture installations, set up store displays, and create visual merchandising using planagrames to set and configure display fixtures

Completed 4-7 modulars per day focusing on detail to ensure accuracy of labels and placement of product.

MATTRESS SALES CONSULTANT 08/2015 to 02/2020

Sears North Little Rock, AR

Increased Market Share and built brand loyalty for clients by consistently meeting and exceeding key sales metrics

19 interactions and 9 demonstrations with potential customers per day Maintained all merchandising and sale signage on a weekly basis within the mattress, small kitchen appliances, and Home Furnishings Departments.

Used consultative sales approach to understand customer needs and recommend relevant offerings.

Maximized customer retention by resolving issues quickly. STORE MANAGER 06/2013 to 04/2015

Family Dollar Little Rock, AR

Led a team of five staff members and provided orientation, counseling, coaching, and on-the-job training aligned with store branding and sales expectations

Resolved disputes and negotiated favorable outcomes for varying complex situations surrounding daily operations

Provided training for Door-to-Shelf functions, conducting staffing audits, preparation for annual inventory and store processes, loss prevention, and retention to comply with standard operating procedures.. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Managed inventory control, cash control and store opening and closing procedures.

BUSINESS ACCOUNT EXECUTIVE, CUSTOMER 09/1981 to 08/2011 SERVICE/SUPPORT

AT&T Little Rock, AR

DSL Tier 1 Tech Support

Supervised 15 customer service employees to achieve high customer satisfaction and high-quality productivity

Developed employees' skill sets to achieve full employment potential and exceed key performance indicators

Managed large-scale project implementations by developing and maintaining a timeline, and coordinating customer expectations with the respective AT&T departments and external vendors

Trained new Account Executives on products, sales techniques, customer management skills, and internal company systems.

Handled troubleshooting and fault-finding services onsite and by phone. Completed relevant reports and distributed to managers, team members or customers.

EDUCATION McClellan High School, Little Rock, Arkansas GPA: 5

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