Data Entry Customer Service

Loren Ford

Account Representative

****.***********@*****.*** • 949-***-****

Long Beach, CA 90802

Accomplished and goal-focused professional with substantial experience in account management for developing, maintaining, and expanding relationships with existing/new customers. Talented at conducting in-depth market research to gain knowledge of clients’ business objectives. Revenue-focused individual; equipped with notable history of surpassing performance goals and attaining rapid promotions. Known for formulating and rolling out customer-centric digital strategies based on data-driven analysis to identify target clients. Proven success in training, leading, and motivating cross-functional teams to attain collective goals.

Areas of Expertise

Account Retention & Growth

Business Development

Revenue Optimization

Data Entry Management

Strategic Planning & Execution

Leadership & Training

Cross-team Collaboration

Client Relationship Building

Market Analysis & Research

Experience Highlights

Consolidated Fire Protection, Irvine, CA 2021 – Present

National Accounts Representative

Provide top-notch customer service by monitoring customer inspections, delivering work orders, and maintaining relationships with customers and vendors. Ensure availability of all tasks related to kitchen suppression systems, fire extinguishers, emergency lights, fire sprinkler systems, backflow systems, alarm panels, inspection and testing, service and repair, design and engineering, new construction, and retrofit.

●Guaranteed compliance of all Chili's, Maggiano's, Habit Burger, and Rubio's restaurants with city fire safety laws regarding Fire Safety Systems, as well as dispatched and monitored 400 inspection work orders each month.

●Coordinated scheduling of 1600+ inspections between technicians and various sites.

●Retained compliance of sites and 20% profit by utilizing customer contract pricing with 20% markup margin, developing repair quotes for deficits discovered during inspections of kitchen, fire extinguisher, emergency light, sprinkler, backflow, and alarm panel systems.

●Administered control account exception and markup queues to confirm receiving of proper documentation for invoicing clients and maintaining 20% profit.

University of Maryland, College Park, MD 2019 – 2021

Master of Business Administration, Student

Acquired in-depth knowledge of crucial areas of business operations, including accounting, marketing, finance, supply chain management, and information systems. Formulated advanced, data-centric strategies and managed financial assets. Completed certification in Teaching English as a Foreign Language (TEFL).

●Showcased academic excellence by maintaining stellar 3.8 GPA throughout program.

Bose Corporation, Roseville, CA 2011 – 2019

Assistant Manager

Supervised all operational duties for on-site opening and closing, as well as carried out weekly and yearly business operations, encompassing facilitating safety inspections and license renewals, and addressing client issues. Planned and oversaw overall consumer interactions while promoting business ownership, sales, and talent acquisition. Reviewed average tickets, units per transaction, dollars per hour, and conversion key performance indicators (KPIs) to train and establish site team. Defined realistic expectations for each team member and comparable store growth. Calculated shrink using current inventory procedures with System Applications in Data Processing (SAP).

●Headed new product releases by presenting exclusive, semi-annual events.

●Consistently accomplished annual store decline rates under 2% by ensuring customer engagement and monitoring weekly truck shipment to avoid external theft.

●Orchestrated and led monthly video conferences with the top 14 markets' performers.

●Played a pivotal role in transforming high-performance team members into outstanding managerial positions within one year of employment in company.

●Ensured maximum accuracy, consistency, and security by leveraging conference calls to coordinate visual merchandising displays for 14 locations in the Northwest and Canadian Bose Corporation retail areas.

●Built eight-person team by supporting hiring, interviewing, onboarding, and training of new employee processes.

●Achieved sales targets by coaching and managing top-performing staff to offer exceptional customer experiences.

●Maximized chance to direct forward-thinking company operations, including steering, coaching, and empowering team of customer service-focused associates to provide financial performance for profitable store expansion.

Education

Master of Business Administration

University of Maryland Global Campus, College Park, MD, 2021

Bachelor of Arts in Sociology

California State University, Long Beach, CA, 2010

Licenses & Certifications

Adult and Pediatric First Aid/ CPR/ AED Certification ID: 00N6A8B, American Red Cross, 2021

Teaching English as a Foreign Language (TEFL), The TEFL Org Market Leading Provider of Courses to Teach English as A Foreign Language, Certification ID: 103427, 2020

Technical Skills

Microsoft Office Suite, Windows, Mac OS, SAP, Workday, Tableau, Clio, Great Plains

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