Scrum Master Product Owner
Resume:
BASIL
NYUYKI
LUKONG
*************@*****.***
Bowie, MD 20716
SKILLS
Soft Skills:
• Effective Customer
Communication
• Servant- leadership, Coaching
and Mentoring, Facilitation and
Training,
• Interpersonal Skills, Team
Building Conflict Resolution
Passion for continuous
• Learning and Improvement,
Time Management.
Technical Skills:
• Scrum, Kanban, DevOps,
PROFESSIONAL SUMMARY
A Value-driven Scrum Master with 6 years’ experience in task prioritization, risk management and workflow
optimization. Committed Agile expert with excellent interpersonal communication, problem-solving and
developing high performing teams. A servant leader well- versed in coordinating fast-paced, versatile, and evolving projects with co-located and distributed teams with a proven track record of managing complex projects.
Proven ability to build a cross-functional, self-organizing, and self-managed team. A driven and results-focused servant leader with years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Driving teams in the art of facilitating time-boxed Scrum ceremonies such as Sprint Planning, Daily Scrums, Sprint Review, and Sprint Retrospectives ensuring timely completion and delivery of the product to the client. Proven ability to partner with the PO to keep the Product Backlog healthy according to the DEEP and INVEST criteria. Comfortable and experienced leading large teams in process and product development. Seeking to apply expertise to a new role with a progressive and innovative organization. WORK HISTORY
Scrum, First Citizens Bank - Scrum Master
Raleigh, NC • 01/2021 - Current
I was working with a team of developers who were
building applications to help the bank enhance
delivery, and secure mobile banking services to her customers.
• Using the Scrum framework, I coordinated the
planning, execution, testing, and deployment of the application, and it was successful.
• Organized and facilitated project planning, daily stand- up meetings, reviews, retrospectives, release planning, and other Scrum-related meetings.
• Provided coaching/mentoring/teaching to team
Backlog Refinement, Sprint
Planning,
• PI Planning, Capacity Planning,
Release Planning, Estimation
Techniques, CI/CD,
• Risk Mitigation, Good
Knowledge of SDLC, Scaled
Agile Framework (SAFe).
Tools: Word, Excel,
PowerPoint, Outlook, JIRA,
Azure DevOps, Confluence,
Microsoft
• Teams, SharePoint, WebEx,
Zoom, Skype.
• User Acceptance Testing (UAT)
• Technology Implementation
EDUCATION
Microsoft
USA • 07/2019
Certified Microsoft Office
Specialist Access 2016 (MOS)
Oracle University
USA• 2021
Oracle Certified Associate -
OCA
Cyprus International University
Nicosia, Cyprus • 01/2015
MBA
University of Buea
Southwest Region, Cameroon
• 12/2009
Bachelor of Social Science
(B.Sc: Economics
Scrum.org
USA• 06/2022
Certificate: Professional Scrum
members on Agile practices, frameworks, and
processes
• Worked with the Product Owner to identify that the Product Backlog is in place and ranked/groomed to the appropriate level to start and continue developmental iterations
• Tracked and communicated Team velocity and
sprint/release progress along with other metrics to stakeholders
• Identified and removed impediments to prevent
distractions that interfere with the ability of the team to deliver the sprint goal.
• Provided servant leadership and built multiple high- performing Agile scrum teams
• Guided the team on how to get the most out of self- organization to fill in the intentional gaps left in the Agile/Scrum frameworks
• Created transparency and predictability across teams using appropriate tools and metrics including story mapping, sprint plans, burn-down charts, cycle times, value stream maps, and release plans.
• Ensured the teams are reflecting on their performance after each sprint to identify successes, as well as failures, and continuously improving their way of
working to increase the value delivered to the
customer
• Estimated team capacity, support team with planning ensuring scope and definition of done are known for committed work
• Gets team to a high-performing level by recognizing areas of strength and improvement and employing
appropriate coaching and development techniques
• Defined workflows and processes in a fast-paced, Agile environment and distributed models using Jira and
Confluence
• Innovated new processes and workflows that realized 15% improvement in the efficiency of the delivery team
• Assessed team metrics such as capacity, velocity, burndown chart cycle time, and lead Time and worked to drive improvements and innovate new approaches.
• Ensured the successful deliverables, across the teams to meet business requirements and timescales.
Master I (PSM1) 2022
Liberty Mutual Insurance - Scrum Master
Austin, Texas• 02/2019 - 01/2021
• Coordinated all scrum ceremonies like sprint planning, daily stand-up, sprint review, and sprint retrospective.
• Also, worked on product backlog by organizing backlog refinement meetings with the team to make sure user stories are groomed and prioritized.
• Mentored and trained team members in the core agile principles of collaboration, Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
• Assessed the Scrum Maturity of the team and
organization and coached the teams to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removed impediments or guided the team to remove impediments by finding the right personnel to remove the impediment.
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Helped balance the prioritization of technical debt against new feature innovation and software delivery.
• Guided teams on problem-solving and conflict
resolution while reemphasizing our focus on teamwork and timely business value delivery.
• Promoted teams' autonomy and empower an
atmosphere of continuous self-development, empirical growth, and performance improvement, resulting in
teams' high velocity.
• Encouraged teams through Tuchman's team dynamic
stages: forming, storming, norming, and performing
• Coordinated the collaboration of teams and
departmental cross-training and facilitate the
integration of adapted feedback in the next Sprint/ Iteration.
• Assisted the Product Owner as needed on Backlog
prioritization and user stories criteria and
prioritization.
• Promoted collaboration and transparency and
communicate accurate and timely information to
stakeholders.
Capital One Bank - Scrum Master
Charlotte, NC • 03/2016 - 12/2019
• Scheduled, facilitated, and coached Agile routines and ceremonies including Sprint Planning, Daily Scrums, Backlog Refinement, Sprint Review, Sprint, and
Retrospective.
• Facilitated the creation and adoption of working agreements and definitions of ready / definition of done, including the use of appropriate tools, standards, and best practices.
• Helped to remove or facilitate the removal of
impediments the team cannot resolve on their own.
• Built and develops a high-performance team.
• Protected the team, removes barriers to successful implementation, and keeps them focused on the task at hand.
• Helped the Product Owner maximize productivity.
• Maintained the backlog and release plans and publish reports to ensure the product owner is updated about the team's progress.
• Guided and coaches the Scrum Team on how to use
Agile practices and principles to deliver high-quality products and services to our customers.
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and
guidelines.
• Coached the Scrum team in self-organization, cross- functional skill set, domain knowledge, and
communication effectively, both internally and
externally working within the Scrum team.
.
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