LUCERO CRUZ
**********@*****.***
EXPERIENCE
Nov 2019 - Feb 2022 SOUTHERN COUNTY LUBRICANTS - Administrative Assistant
● Handling telephone multiple phone line system,, taking orders and processing.
● Receiving orders, entering into the system and tracking orders for proper delivery to clients.
● Filling away invoices and gas receives, and other mics doc. Oct 2018 - Oct 2019 ANTHEM - Customer Service Associate
● Receiving multiple calls in day
● Locating Medicare/Medicaid status
● Process claims accordingly
● Provide insurance information to members HMO/PPO Nov 2015 - Sep 2018 PRUDENTIAL FINANCIAL SERVICES - Financial Service Associate
● Receiving multiple calls in day
● Processing claims
● Re-issuing checks to participants, updating personal information address, bank information. Jan 2011 - Jul 2015 GMM PROPERTY MANAGEMENT - Administrative Assistant
● Enter work orders. Managing telephone calls, taking messages and receiving orders
● Placing work orders and following through with vendors and tenants for completion. April 2008 - Dec 2010 AMGEN, INC. - File Clerk
● File and maintain patients’ confidential information.
● Maintain a record of patients in reference and specific studies.
● Electrical scanning of patients’ confidential information into a database. Oct 2006 - Mar 2008 ALTATRON. EMS - Receptionist
● Data Entry, Inventory and ordering of office supplies.
● Handling an eight-line telephone system for transferring calls or taking messages.
● Assisting the Human Resources department to maintain employee files up to date. Aug 2004 - Oct 2006 SILVAS OIL COMPANY - Administrative Assistant
● Handling telephone systems for transferring calls, taking messages or receiving orders.
● Receiving orders, entering into the system and tracking orders for proper delivery to clients.
● Faxing requested information for clients who have purchased products.
● Inventory and ordering of office supplies for all departments. Jul 2003 – Aug 2004 COMMUNITY MEMORIAL HOSPITAL Medical Records Clerk Creating and maintaining files for patients’ confidential information. Promptly collecting patient documentation and filing appropriately. Maintain a record of patient admission, in-house and discharge records. HIGHLIGHTS OF QUALIFICATIONS
Good multitasking and organizational skills.
Detail oriented with good follow through habits.
Quick to learn and apply new techniques.
Bilingual – English and Spanish.
EDUCATION 2002–2003
Modern Institute of Technology. Oxnard, CA
• Certificate
REFERENCES AVAILABLE UPON REQUEST