Customer Service Pharmacist

Wafa Ali

* *** **** *****, *****, NJ ***** 973-***-**** *********@***.***

PROFESSIONAL EXPERIENCE

**** – 2020 Lead Pharmacist at Noble Pharmacy- Jersey City, NJ

Dispensed drugs prescribed by physicians and other health practitioners

Compound and dispense prescribed medications

Advise physicians and health practitioners on the interactions and side effects of medications

Provide patients with pertinent drug information

Proactively review prescriptions for proper dosage

Supervise and maintain records of all medications

Analyze in store budget and daily sales performance to ensure maximum sales

Ensured the pharmacy operated in accordance to regulations, company policies and standards.

Ensured the accurate processing of insurance claims to resolve customer issues and prevent payment rejections

Complied with HIPAA and all other applicable federal and state laws and regulations.

2014 – 2019 Retail Pharmacist at iCare Pharmacy – Bloomfield, New Jersey

Provided pharmacy consulting services to physicians and customers regarding the effective usage of medications, awareness with drug interactions

Offered preventive healthcare services such as immunizations

Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures

Identified ways to optimize pharmacy financials, inventory management and enhance customer experience.

Ensured the pharmacy operated in accordance to regulations, company policies and standards.

Complied with HIPAA and all other applicable federal and state laws and regulations

Assisted with training, coaching and managing the pharmacy associates and assume management responsibility over the entire pharmacy as needed

1996 – 2018 Retail Pharmacist, Floater at CVS Pharmacy – New Jersey

Ensured the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations.

Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.

Supervised and mentored support staff while on duty

Interacted with physicians and utilize reference material to gain information on customers and prescriptions and to resolve any issues that arise.

Able to work a flexible schedule to meet the needs of the business

Ensured the accurate processing of insurance claims to resolve customer issues and prevent payment rejections

Complied with HIPAA and all other applicable federal and state laws and regulations

2007 – 2008 Clinical Pharmacist at Chilton Memorial Hospital – Pompton Plains, New Jersey

Evaluated medication prescribing patterns and identifies opportunities for improving drug therapy.

Prepared intravenous admixtures for patients throughout the hospital

Coordinated Drug Use Evaluation, Adverse drug Reaction Reporting activities.

Provided education to patients/families, and other health care practitioners.

Participated in medication safety initiatives in collaboration with the Pharmacy administration.

Performed dispensing function as needed.

Oversaw investigational drug functions.

TRAINING AND EDUCATION

1994 St. John’s University

Jamaica, NY

BS in Pharmacy

ORGANIZATIONS

American Pharmaceutical Association (1994 - present)

American Society of Health-System Pharmacists (1994 - present)

New Jersey Society of Health System-Pharmacists (1997 - present)

National Arab American Medical Association (1995-present)

VOLUNTEER WORK

2016 – 2019

Attending Pharmacist for PACC Annual Health Fair

2015 – 2019

Attending Pharmacist for Islamic Relief’s Annual Day of Dignity

LICENSURES AND CERTIFICATIONS

Licensed Pharmacist State of New Jersey, May 1994

AWARDS AND HONORS

PACC Professional Mentor Award (2018)

Certified Immunizer (2011)

2011 Certified Immunizer

2018 PACC Professional Mentor Award

LANGUAGES

· Proficient: English, Arabic

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