Tasheena Morgan
Brooklyn, NY
347-***-**** adro14@r.postjobfree.com
Skills:
Cash Handling Exp. Accurate Data Entry
Bookkeeping 10+ Years of Customer Service
Superior Attention to Detail Trained in HIPPA Laws & Regulations Education:
Miller-Motte College Medical Billing and Coding 8/2021 Strayer University Computer Programming 5/2010
Work Experience:
Aetna Better Health CICR Jersey City, NJ 09/2021–07/2022
● Answers questions and resolves issues as a single-point-of-contact based on phone calls, plan sponsors, member and providers.
● Ability to seamlessly multi-task while while using multiple systems to efficiently provide services
● Provide high quality customer focused telephonic service using knowledge of procedures and systems to meet and/or exceed customer/providers satisfactions
Fisher Tax Consultant Assistant Brooklyn, NY 10/2010 – Present
● Answered customers' questions and addressed problems and complaints in person and by phone.
● Maintained tax records and provided clerical assistance to team members as required.
● Worked with tax software applications and coordinated with the Internal Revenue Service.
● Reviewed data input and totals on tax forms to ensure no errors in arithmetic. Moe’s Southwest Grill Cashier Marietta, GA 1/2009 – 7/2009 Boneheads Grilled Fish and Piri Piri Chicken Cashier Marietta, GA 8/2008 – 12/2008 Noah’s Einstein Bros. Cashier Marietta, GA 1/2008 – 6/2008
● Process customer orders and record them in the restaurant database.
● Tally money in the cash drawer at the beginning and end of each work shift.
● Respond to customer inquiries and complaints, ensuring that each customer leaves satisfied.
● Clean and arrange eating, service, and kitchen spaces.
● Aid kitchen staff in daily food prep and meal composition. SkyGLO Travel Enterprises Travel Assistant Marietta, GA 5/2007 – 7/2007
● Booked flights, hotels and car reservations for clients with ease.
● Organize and distribute travel itineraries for passengers, guaranteeing that they were disbursed in a timely manner.
● Process payments for clients, verifying all data is accurate and up to date.
● Execute analysis of travel costs and provide estimates to groups such as; schools, families, executive teams, etc.