Customer Service Data Entry
Resume:
Kamini V. Suthar
Concord, NC 28227
Phone: 980-***-****
Email Address: ****.******@*****.***
Career Summary
Professional ambitious leader with strong track record of delivering performance in operations, sales, and customer service. Dynamic communicator who utilizes integrity, planning and efficiency to identify and execute manager expectations with little to no supervision. Self-motivated individual with ability to serve as resource support and initiate accurate work ethics amongst others with the following skills:
10+ years of customer service experience
9+ years of Process and Service Support
Leadership/Management
Exceptional Interpersonal Skills
Ten key
Data Entry experience
Organizational Skills
Experience Microsoft Excel, Word, Power Point, Outlook
Quality Assurance
Problem Solving Skills
Verbal/Written Communication Skills
8+ years of Legal Processing
Experience in Mainframe
Professional Experience:
Wells Fargo – Document Retrieval Nov 2020 - Current
●Resolves moderately complex operational or customer issues by determining and taking appropriate action
●Handles customer correspondence, via phone or email.
●Performs high volume, time-sensitive tasks requiring intermediate research and problem-solving skills
●Originating source documents/data adhering to a range of regulations and choosing from a variety of options
●Processing payments, tickets, online entries, documents, or items requiring a high degree of accuracy and control
●Ability to be flexible and perform multiple functions of general operation processing work
●Researching and resolving moderately complex problems using various resources
●Performs work in one or more functional area or unit, covering for absent employees or performing tasks as assigned.
●Works under general supervision, exercising limited judgment within guidelines
●Intermediate Microsoft Office skills
●Ability to navigate multiple computer systems, applications, and utilize search tools to find information
●Excellent verbal, written, and interpersonal communication skills
●Ability to work effectively, as well as independently, in a team environment
●Experience working with changing priorities and deadlines
●Great analytical skills with high attention to detail and accuracy
Provides strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
RR Donnelley Feb 2020 – Nov 2020
Floor Coordinator
Check SLA and data integrity of all files in my systems
Review Dashboard and Non-Date Integrity Jobs are accurate and completed processed
Perform Service Level Agreement DFWorks Insite System tracking
Assign task and supplement work to staff
Perform random audits of quality assurances
Process Daily and Monthly Print Jobs for Quality and SLA agreements
Tracking and completion of jobs using an MS Access Dashboard Database program
RR Donnelley June-2018 – Feb-2020
Operations Processor 2 / Backup Work Director
Prepare and complete the proper documentation including associated logs.
Work with my Manager to assist with scheduling daily and monthly tasks and track this information using relative databases.
Assist the technical support and project team members with new applications and/or enhancements to existing applications.
Track and document key performance indicators.
Communicate all shift relevant information with the oncoming shift and management.
Utilizing both verbal and written tools. Prepare and complete the proper documents including associated logs and postal worksheets.
Interact with programmers to resolve output Problems.
Report to users on a daily basis.
Handles customer correspondence, via phone or email.
Assisting co-workers in fixing small printers and computer systems and programs
Wells Fargo Corporation / RR Donnelley as of 6-10-2018 Feb 2016 – June - 2018
Shift Coordinator
Check SLA and data integrity of all files in my systems
Review Dashboard and Non-Date Integrity Jobs are accurate and completed processed
Perform Service Level Agreement DFWorks Insite System tracking
Assign task and supplement work to staff
Perform random audits of quality assurances
Wells Fargo – Enterprise Utility Services/Output Services July 2014 – Feb 2016
Manual Render & Metering - Work Director 1
Ensure that all work is completed in a timely manner.
Render legal documents such as, WFA Tax statements, Mortgage Statements and documents, Georgia DOR legal tax statements.
Quality checks all work to make sure it is to customer satisfaction.
Track PSS SLA logs to completion ensured all jobs are located and completed.
Oversee month end and quarter end processing for WFA monthly/color performance diverts.
Ensure that all Treasury Service and confirm jobs are processed and scanned in order to meet the midnight deadline.
Ensure that all IP and Official checks are processed in a timely manner in order to meet the SLA for FEDEX/UPS pickups.
Ensure that all CFPB & Core jobs are processed and ready for PSI pick up.
Oversee Branch Mail and Lockbox process in Manual Metering.
Render legal documents such as, WFA Tax statements, Mortgage Statements and documents, Georgia DOR legal tax statements.
Wells Fargo, Charlotte, NC 28269 Feb. 2010 – July 2014
Operations Processor 3
Prepare and complete the proper documentation including associated logs.
Work with my Manager to assist with scheduling daily and monthly tasks and track this information using relative databases.
Assist the technical support and project team members with new applications and/or enhancements to existing applications.
Track and document key performance indicators.
Handles customer correspondence, via phone or email.
Communicate all shift relevant information with the oncoming shift and management.
Utilizing both verbal and written tools. Prepare and complete the proper documents including associated logs and postal worksheets.
Interact with programmers to resolve output Problems.
Report to users on a daily basis.
Wells Fargo, Charlotte, NC 28269
Operations Clerk 1 (Manual Rendering) Oct. 2007 – Feb. 2010
Responsible for sorting and shipping packages/materials utilizing UPS Shipping and Fed-Ex software.
Utilized inserting and labeling machinery to meet production standards and SLA.
Manually folded, inserted, packaged and verified product orders for coding.
Point of contact/escalation in the absence of Team Leader; monitored daily activities to ensure SLA was met and performed quality control audits of production.
Proficient in all aspects of Hand Operations, Quality Color WFA Diverts, IP Check Processing and Wells Fargo Advisors production.
Education:
Nalini Arts College, Vidyanagar, Gujarat, India June 1997 – May 1999
Psychology
Working Proficiency:
Microsoft Excel, Word, Power Point, Outlook
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