Customer Service Sales Associate
Resume:
Heather Hill
Rancho Cucamonga, CA 91730
*******.********@*****.***
Objective Summary
An energetic and motivated worker who is looking for a lifelong career. Looking to find a company I can have the ability to advance in, where I can improve my skills and contribute to the growth of the organization. I work well alone or in a team, and I enjoy a fast-paced work environment where I can be challenged. I have strong interpersonal and leadership skills, and am continuously eager to learn more to help my company grow and succeed. Skills
● Strong interpersonal skills
● Great at multitasking and able to maintain tasks without direction
● Quick learner, effective worker and problem solver
● Efficient in handling money and confidential company paperwork
● Skilled in customer service both in person and over the phone Experience
January2022 - PRESENT (part time)
California Psychcare - Behavioral Interventionist
● Work with clients and families of autistic children to teach best ways to deal with behaviors
● Teach children everyday tasks and help with school work
● Work to reach personal goals with children and parents November 2021- January 2022
AIL - Insurance Agent
● Contact and present clients with new insurance policies
● Work with clients to find the right insurance fit for their families
● Fill out applications and follow up with clients when approved MARCH 2021- PRESENT
Virtue Marketing - Sales Lead
● Train and prepare new salesmen daily.
● Curate an energetic environment that encourages teamwork.
● Consistently keeps up in a very high energy work environment while making sure all team members stay motivated.
● Make multiple sales daily by quickly bonding with customers and presenting a charismatic pitch
NOVEMBER 2020 - MARCH 2021
Amazon, San Bernardino CA - Warehouse Worker
● Alternate goods in inventory by observing a first-in/first-out approach to keep shelves organized and properly stocked.
● Prepare orders for shipment by systematically picking and packing merchandise.
● Complete over 700 customer orders each day.
● Prioritize tasks under strict guidelines and short time limits.
● Consistently keeps up in a very high paced work environment. AUGUST 2017 - NOVEMBER 2020
Big 5 Sporting Goods, Covina CA- 1st Assistant Manager
● Handled payroll and general office paperwork weekly including cash drop-offs/pickups, firearm sales and releases, new hire paperwork, and corporate directed paperwork.
● In charge of multiple cashiers and salesmen throughout the day, assigning tasks and overseeing progress.
● Planned schedules and delegated assignments to meet coverage and service demands.
● Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
● Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
JULY 2016 - AUGUST 2017
Big 5 Sporting Goods, San Dimas CA - Manager Trainee
● In charge of the sales floor and other sales employees while learning managerial skills and tasks.
● Pursued every opportunity to learn about Big 5 business at all levels and improve team member support.
● Enhanced supervisory and leadership abilities by working closely with corporate members.
● Helped host marketing events that took place all over Southern California. ● Produced regular sales and cashiering reports to evaluate performance, adjust strategies and maintain agile, sustainable operations. AUGUST 2013 - JULY 2016
Big 5 Sporting Goods, San Dimas CA - Cashier/Sales Associate
● Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
● Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
● Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Cal Poly Pomona - Psychology
Striving to obtain Bachelors in Clinical psychology. Fall 2021-Current Mt. San Antonio College - Child Development
Completed over 90 units in Child Development and have obtained Gen Levels I and II certificate.
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