Customer Service Executive Assistant
Resume:
Ryan Simpson
**** **** ****, **** *, Simi Valley, CA. 93063
*****.*******@*****.***
• 10 years experience in Customer Service roles
• 8 years experience in coordinator roles
• 5 years experience in Sales roles
• 3 years experience in Management roles
Experience
Doordash ~ Pasadena, Ca
Delivery Driver, October 2020 ~ Present
• Monitoring the App
• Picking up orders
• Customer service
• Always maintain a positive attitude and professional demeanor
• Maintaining Vehicle
East West Consulting ~ Pasadena, Ca
Executive Assistant, December 2019 ~ 2021
• Scheduling
• Problem solving. Answering the phone and handling logistics planning
• Ordering products needed for the company
• Always maintain a positive attitude and professional demeanor
• Assist in Technical support and Webex meeting support
• Cleaning and organizing the office and surrounding space
• Running reports on several different platforms
Paul's Ace Hardware ~ Scottsdale, AZ
Sales Associate, September 2018 ~ December 2019
• Customer service
• Problem solving. Answering the phone and cashiering when needed. Money handling/counting
• Bringing in and putting away freight.
• Assist in keeping plumbing department well stocked, neat and organized.
• Cutting glass and taking screen orders for customers. Handling special orders
• key cutting
• inventory control, resetting sections for the store to create a better shopping experience. Greystar Management ~ Centerra Apartment Homes ~ Scottsdale, AZ Service Technician, September 2016 ~ April 2018
• Diagnose and perform minor and routine maintenance/repair involving: electrical and plumbing (including sewer lines stairs, gates, fences, patios, railings; tile, carpet, flooring; roofing, gutters, fasteners; interior/exterior lights; ceiling fans; electric fixtures and appliances (when applicable); doors/locks, cabinets, windows, sliding glass doors, mail boxes/locks; fire protection equipment; ceiling leaks; walls; pool area, jacuzzi, pool furniture.
• Routinely perform duties to restore apartments to "market ready" status.
• Maintain accurate records regarding preventive maintenance, service requests received & completed, expenditures, apartment make-ready status, work-in-progress, etc.
• Maintain a positive attitude and professional demeanor with residents, staff and co-workers at all times.
• Assist in keeping grounds neat and free of litter. Rake, sweep, and shovel as circumstances warrant.
• Perform routine preventive maintenance on all appropriate equipment on a regular basis. Maintain all tools in excellent condition.
• key cutting
Penske Vehicle Services supporting General Motors West ~ Westlake Village, CA Vehicle Coordinator, April 2015 ~ May 2016
• Locating and procuring vehicles needed for events and photo shoots
• Setting up transportation for vehicles from Western region office or dealerships.
• Negotiate repurchase of vehicles from Dealerships and handle paperwork.
• Create electronic and physical files and follow up with events from beginning to end.
• Use Microsoft Outlook, word, Excel, PowerPoint and create grids and contact lists. Simi Valley Unified School District Transportation Dept ~ Simi Valley, Ca School Bus Driver, September 2013 ~ April 2015
• Transporting special needs students to and from school.
• Driving students to and from field trip and sports activities.
• Act as a shuttle or transport for non-student charters.
• Conduct equipment maintenance and inspection.
Durham School Services - Calabasas, Ca
School Bus Driver, January 2012 – August 2013
• Transported students to and from school.
• Drove students to and from field trip and sports activities.
• Acted as a shuttle or transport for non-student charters.
• Conducted equipment maintenance and inspection.
Trader Joe
’
s ~ Thousand Oaks, Ca
Crew Member ~ February 2011 – September 2012
• Customer service, Sales
• Merchandising, Product demonstration
1-800-Pack-Rat ~ Temp Assignment~ Moorpark, Ca
CSR– August 2010 ~ February 2011
• Set appointments with clients and navigation to homes and businesses.
• Equipment maintenance.
• Used the forklift as needed in warehouse.
• Picked up and delivered storage containers.
Millennium Transportation ~ subcontracted to Warren Distributing Inc. - Los Angeles Parts Delivery Driver, February 2010 ~ August 2010
• Supported back office which included fielding customer inquiries, order logging, and filing orders and other paperwork.
• Delivered automotive parts as needed to clients.
• Interacted and communicated with clients on a regular basis. Midas Auto Experts ~ Memphis, Tn
Assistant Store Manager, April 2009 ~ January 2010
• Greeted and interacted with customers as needed.
• Inspected vehicles and quoted service work.
• Acted as liaison between customers and mechanical technicians to communicate needed repairs and maintenance of vehicles.
• Managed day-to-day store operations including opening and closing store, ordering parts, inventory and stock maintenance, hiring, training and managing employee performance.
• Processed end of day, end of week and end of month reports. Enterprise Rent-A-Car ~ Memphis, Tn
Regional Vehicle Repair Coordinator, March 2003 ~ November 2008
• Managed automotive damage and repairs by reviewing and approving repairs as needed.
• Negotiated parts and labor prices with vendors.
• Managed repair spending by filing for factory assistance for non-warranty repairs.
• Fielded heavy call volume from repair shops, vendors and rental branches.
• Completed all follow up works from other departments.
• Documented and tracked car repair status, fleet maintenance and recalls in accordance with company policies and procedures.
Enterprise Rent-A-Car ~ Las Vegas, Nv
Assistant Branch Manager, November 1999 ~ March 2003
• Worked with local hotels, insurance agents, and body shops to increase business through marketing tactics.
• Worked with customers to resolve any rental issues including repair issues, payments and insurance issues.
• Managed day-to-day office operations including balancing cashbox, closing office and making bank deposits nightly.
• Sales of CDW, PAI & SLP coverage. Made calls daily to keep rental deposits current. Education
High School Diploma ~ General Education 1989
Moorpark College ~ Business Management ~ Ongoing
Pierce College - Electronics ~ Ongoing
Free Coding Bootcamp ~ Ongoing
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