Customer Service Manager

THOMAS AARON KNOWLES

Phone 587-***-****

Email- ********.******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

** ***** *********** ********** ********** Team Worker Enjoy working with the public Prioritize Workload

Dependable, Punctual, Efficient Committed & Responsible Quick Learner Capable Meeting Deadlines

CUSTOMER SERVICE-

Serving/Meeting Customer Needs Resolve Customer Complaints Product Knowledgeable Bartender Experience

Experience Cash Registers/Computer Handling Monetary Transactions Hotel room rentals/Maintenance

ADMINISTRATIVE/SUPERVISION-

Inventory Control Staffing/Scheduling

Closing/Locking/Alarm Duties /Basic Accounting/Payroll/Taxes Spreadsheets/Daily Summary Reports Banking/Bill Payments/A.T.M. Receiving/Shipping/Placing Orders Warehouse Procedures/Set Up Training Staff/Duties/Daily Procedures Floats/Cash Procedures Computer Sytems-CLR/Profitec/Owens/L-Boss/POS /Barnett/TRC/Store Planagrams/Layout/Merchandizing WORK EXPERIENCE

June 2019- April 2022 Co-op Liquor Store – Manager – Vermilion, AB Sept 2018- March 2019 Cork & Crate Liquor Store/582 Patio & Grill/Starbucks – Manager -Didsbury,AB March 2018- June 2018 Cash Casino – Restaurant/Pub/Café -Supervisor - Calgary,AB Sept 2017- June 2018 Benvinco Inventory – Liquor Inventory Counter/Consultant - Calgary,AB June 2015- Dec 2018 Michaels Restauraunt - Server/Bartender - Calgary,AB Mar 2014-June 2015 Spiritmart – 156 Street Manager / City Cellars -Manager - Edmonton,AB 2009-2011 Ocean Port Hotel/Bar/Liquor Store – Manager – Squamish,B.C CERTIFICATES, SEMINARS AND VOLUNTEER WORK

2015 W.S.E.T 2 Wine Sommelier Certificate

Food and Beverage Server Program

Serving It Right Certificate/Pro-serve

2022 Standard First Aid Certificate

REFERENCES - Upon Request

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