Customer Service Marysville

Tina Thao

**** *** ****** *****, **********, CA *5961 530-***-**** ***********@*****.***

Profile

Seeking a challenging position in a reputed organization where I can learn new skills. Expand my knowledge while learning.

Experience

CUSTOMER SERVICE SPECIALIST PEACHTRE HEALTH DECEMEBER 2011 - PRESENT

·Verify and inputting customer information for correctness for billing and insurances.

·Doing accounts receivables and accounts payable.

·Offered and enroll patients in Sliding Fee, Family Pact, Every Women Counts and Gateway programs.

·Train new staffs to register patients in our health insurance database.

·Help patients with their outstanding invoices.

·Invoice patients due to outstanding balance.

·Schedule appointments for patients with Primary Doctors, Optical, and Specialties.

HOSTESS FEATHER FALLS CASINO SEPTEMBER 2011 – DECEMBER 2011

·Take payment by cash register.

·Reconcile and analyze cash payment at the end of the shift.

·Provide customer services.

·Advising fellow co-workers to which seats available.

CALL CENTER RESPRESENTATIVE TELEDIRECT JANUARY 2011 – AUGUST 2011

·Take payment, pledges and enter customer information correctly.

·Manage large amounts of inbound calls in a timely meet personal/ team quantitative and quantitative targets.

TELLER II CALIFORNIA CHECK CASHING STORES NOVEMBER 2008– JANUARY 2011

·Cashed customer’s checks, such as payrolls, personals, and governments checks.

·Reconcile account receivable and while maintaining the security of cash handling for the day.

·Maintain cash and balance.

·Train new staffs on how to cash check.

·Verify receivable of fraudulent cash.

·Audit all Payroll advances before closing. Running financial report to verify reconcile account receivable for the day.

·Meet team quota such as, selling Netspends Debits cards to customers, car title loans and Payroll Advances.

Education

ASSOCIATE IN ACCOUNTING CURRENT YUBA COLLEGE, MARYSVILLE, CA

HIGH SCHOOL DIPLOMA JUNE 2005 LUTHER BURBANK HIGH SCHOOL, SACRAMENTO, CA

Skills & Abilities

·

·Work well independently

· Team player

·Time management

·Customer service

·Good communication skills

·Organizational and attention to detail

·Perform general office duties, such as filing, answering telephones and handling routing correspondence.

Computer Skills

·Microsoft Office

·10 Keys

·Nextgen

·EHR (Electronic Health Record)

·EPM (Enterprise Practice Management)

·DOC Management

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