Exceptional ability to identify and anticipate customer needs. Quick learner who adjusts quickly and easily to change or new tasks. Self-motivated and driven to achieve goals. Detail oriented with administrative skills commonly needed in an office environment. Well-organized individual with ability to solve problems creatively. Proficient in Microsoft Office.
. EMPLOYMENT HISTORY
2017- Present
Optum Health
Sr. Clinical Administrative Coordinator
Provides a consultative experience for members while communicating accurate answers regarding their policies.
Designing and administering the programs to ensure the members and company needs are met through education of the supplemental plans
Monitor call queues for messages left and manage return calls
Perform other duties as assigned
SCHC- South County Habilitation Center
DA-I 2012- 2017
Observes, reports, and assists in recording changes in the physical condition, behavioral response, and emotional status of clients.
Assists in providing health care for clients, applies simple dressings for wounds, and bathe clients.
Maintain a safe, clean, and therapeutic environment for client care and treatment activities.
Plan and transport clients to doctor’s appointments and other extracurricular activities while operating Sprinter vans, box trucks, and shuttles equipped with adaptive equipment.
NWHC- Northwest Habilitation Center
DA-I/Dietary worker 2011- 2012
Observes, reports, and assists in recording changes in the physical condition, behavioral response, and emotional status of clients.
Assists in providing health care for clients, applies simple dressings for wounds, and bathe clients.
Maintain a safe, clean, and therapeutic environment for client care and treatment activities.
Plan and transport clients to doctor’s appointments and other extracurricular activities.
Delivered food and meal supplies to the Consumer homes daily.
Used State appointed vehicles to purchase food and supplies for the Consumer homes and the facility.
Transferred food and supplies to SCHC, BHC, and STCHC during the closing of NWHC
Received and stocked storage room with inventory deliveries. Placed and tracked inventory orders weekly while supplying a sales analysis.
Crossroad Courier 2008 – 2011
Courier Driver
Manage assigned territory in St. Louis Metropolitan area with over 70 accounts.
Responsible for delivering legal and medical documents for Washington University Medical School.
Deliver small packages and parcels for local print shops.
Manage and track documents for multiple accounts.
Adecco 2001 – 2007
Loan Officer
Worked at CitiMortgage as a loan processor.
Gathered important documents and reviewed loan papers.
Managed the entire underwriting process for mortgages.
Made outgoing follow up phone calls to customers.
Fork Lift Operator
Worked as fork lift operator at Coca Cola Bottling.
Pulled orders for product shipment.
Managed inventory control for several routes.
Student 2007 – Present
University of Phoenix
Working towards a Bachelor Science in Business Administration.
Maintaining 3.4 GPA.
Student 2000 – 2002
Alabama A & M
Attended and worked towards a Bachelor Science in Business Administration.
Maintained a 3.3 GPA and was on the Dean’s List.
Demonstrated my leadership skills as a member of the baseball team.