Service Representative Customer

MARIAMA JARJOU

**** ****** ******, *** *****, NY 10459 · 347-***-****

***********@******.***

Objective: I’m looking to utilize my education, experience working with people and my desire to work in the nursing field to pursue a job while I continue my education in nursing.

EXPERIENCE

JANUARY 2019 – OCTOBER 2021

CUSTOMER SERVICE REPRESENTATIVE, WHOLE FOODS MARKET

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Educated customers on special pricing opportunities and company offerings.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Consulted with customers to determine best methods to resolve service and billing issues.

FEBRUARY 2017 – DECEMBER 2019

CASHIER, Bravo African Restaurant

Provides a positive customer experience with fair, friendly, and courteous service.

Resolves customer issues and answers questions.

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. Handles return transactions as well.

Enters price changes by referring to price sheets and special sale bulletins.

Discounts purchases by redeeming coupons.

Responsible for balancing the cash drawer by counting cash at the beginning and end of the work shift.

Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

EDUCATION

SEPTEMBER 2019 - JUNE 2022

ASSOCIATE IN SCIENCE FOR HEATH, BOROUHG MANHATTAN COMMUNITY COLLEGE

AUGUST 2016 - JUNE 2019

SCHOOL FOR TOURISM AND HOSPITALITY HIGH SCHOOL – NY

SKILLS

Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques

Fluent in English, Mandingo and Wollof.

Contact this candidate