Customer Service Support
Resume:
S K I L L S
DE’MARCUS TALLEY
SUPPORT SPECIALIST
OBJECTIVE
Performance-oriented and intelligent professional with a B.B.A. from Southern Arkansas University and lengthy help desk experience in a business environment. Looking to obtain a support oriented position with a reputable organization where my skills will be fully utilized.
EXPERIENCE
BUYER
Synosos, East Camden, Arkansas (Apr 2019 – 2020)
Achieved cost savings through sourcing of new suppliers, manufacturers, and distributors. Exceeded contractual guaranteed savings requirements by negotiating best price.
Maintain open lines of communication by establishing and building relationships with internal and external customers, including middle and upper management.
Review invoices for pricing and/or quantity discrepancies and following guidelines to resolve while assisting Site Manager in reducing discrepancies (IDRs).
CUSTOMER SUPPORT STAFF
Adecco / Murphy USA, El Dorado, Arkansas (May 2018 - 2019)
Worked well independently or in a group setting, providing all facets of computer help desk support such as troubleshooting, installations, and maintenance.
Handled internal and external calls, identified, and resolved technical issues or escalated appropriately.
Maintain good working relationship with peers, management and other departments.
MANAGER
Andy’s Auto Glass, Camden, Arkansas (April 2016 – May 2018)
Managed day to day running of front office, maintaining a great work environment for all employees.
Budgeted finances, organized office supplies, and coordinated orders of production materials and supplies.
Provided customer service via phone calls and sales quotes.
WAGE Certification, Management, Logistics, Communications, Business Development, Project Management, Coachable, Customer Service, Leadership, Organization, Accounts Management
C O N T A C T
**************@*****.***
815 N Jefferson
Magnolia, AR
71753
E D U C A T I O N
SOUTHERN ARKANSAS UNIV
B.B.A. Business Mgmt
2015
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