Insurance Coordinator Medical Billing
Resume:
Trudy Wilson
Over ** Years of Excellent Customer Service
Mount Holly, North Carolina
********@*****.***
EXPERIENCE
Avason Family Dentistry, Denver, North Carolina— Lead Insurance Coordinator and Trainer
January 2021-PRESENT
As the lead dental insurance coordinator I am the direct intermediary between the patient, insurance company, and lab. While at Avason I have gained the skills to send and receive lab cases for dentures and implants and the knowledge to explain treatment plans and financing to patients. I monitor weekly, monthly, and quarterly reports to confirm payment from clients and insurance companies, including daily system closing and balancing. I am responsible for verifying patient health insurance benefits, communicating with patients, and processing insurance payments.
As the o ce trainer I am responsible for teaching new employees how to verify and explain patient benefits, enter data using Dentrix management software, generate reports, post payments, manage late payments and overdue accounts, and process completed insurance verification forms. Charlotte Pediatric Dentistry, Charlotte, North Carolina— Lead Insurance Coordinator and Trainer
December 2018-December 2020
As the lead dental insurance coordinator I was the direct intermediary between the patient and the insurance company. I also monitored weekly, monthly, and quarterly reports to confirm payment from clients and insurance companies, including daily system closing and balancing. I was responsible for verifying patient health insurance benefits, communicating with patients, and processing insurance payments on the Dentrix management system.
My Eye Dr., Charlotte, NC— Patient Service Coordinator March 2015-December 2018
As the patient service coordinator I was responsible for processing all incoming and outgoing patients, monitoring patient flow, answering the telephone, scheduling and confirming patient appointments, and processing insurance information. My responsibilities included verifying eligibility and benefits using Acuity Logic management system, direct customer service and retail sales, maintaining an organized inventory, SKILLS
Critical thinking
Patience
Communication
Organization
Imaginative thinking
Leadership
Teamwork
Time management
Conflict resolution
Encouragement
Providing corrective feedback
and managing the o ce’s shipping and receiving department. EDUCATION
Gaston College, Gastonia, North Carolina — Medical Billing and Coding Diploma
August 2011-May 2012
The diploma program prepared me for positions in medical and allied health facilities requiring a comprehensive knowledge of ICD and CPT codes and computerized billing software.
Gaston College, Gastonia, North Carolina— Associate Degree in Early Childhood Education
August 1983-May1985
The associate degree program prepared me to work with children from infancy through middle childhood in diverse learning environments. By gaining comprehensive knowledge of child growth (entailing cognitive, language, physical, motor, social, emotional, and creative development) I expand skills applicable to an o ce environment including communication, active listening, critical thinking, organization, imaginative thinking, leadership, team work, time management, technology skills, conflict resolution, and most importantly patience.
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