Service Desk Engineer

Joseph Thornburgh

*** ******* *** ***** ********, MO 63040

314-***-**** ***.**********@********.***

Objective

To secure employment as an IT professional and expand upon my skill base to further my career in the field.

Employment History

Datotel, St Louis MO NOC Technician I January 2018 – December 2019

Out of college, I started working at a Managed Service Provider/Datacenter where I did a variety of things centered on facility monitoring, customer service, remote hands, hardware maintenance, cabling, background projects, and resolving troubleshooting tickets.

Datotel, St Louis MO NOC Technician II January 2019 – January 2021

I got moved to a higher level position where the focus became more on tickets with the service desk team while still having the same previous duties.

Datotel, St Louis MO Service Desk Engineer January 2021 – January 2022

I was promoted to the Service Desk Team and worked on an assortment of different tickets for clients, usually done by remoting in, discussing over the phone, or going onsite if necessary.

Education

University Of Missouri Columbia General Studies 2013 – 2014

Ranken Technical College Associate of Technology 2015 – 2017 3.5 GPA, President’s List

Comptia A+ Certified Professional May 2016

Cisco Certified Network Associate Expired May 2017

Cisco Certified Network Associate Security Expired December 2017

Contact this candidate