Front Desk Manager Assistant behavioral healthcare technician hostess
Resume:
ANALY HERRERA RIVAS
*** * ******* **. **********, AZ 85390
************@*****.***
OBJECTIVE
An extremely dedicated & trustworthy individual with 4+ years of experience in customer service. Bilingual.Familiar with major customer service, communication skills, software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills and perform necessary duties to fulfill job title.
EXPERIENCE
The Meadows
Behavioral healthcare Technician April 2022-June 2022
Assisted in monitoring patient activity and reporting issues to medical staff, tracking food intake, vital signs, EKG, answered office phone and many more
Patient charting, observing patient mental health status, screening, maintain medical records, update medical info, schedule patient appointments, scan reports when admitting, assist with entering and processing medical orders.
Responsible for doing several paperwork, involved excel, Microsoft’ word and company system.
Super 8 Hotel
Front desk & Manager Assistant December 2019-July 2021
Guaranteed positive customer experiences and resolved customer complaints in a timely manner.
Supervised front desk, regularly updated schedules for front desk, housekeeping and maintenance using computer workstations.
Maintained inventory and ordered supplies using inventory software.
Trusted and responsible for doing payroll, deposit runs, calling customers with those with complaints.
Responsible for calling many companies to receive their employees information to upload in work system. (Printed, faxed, scanned, emailed etc)
El Ranchero Restaurant
Hostess & Waitress 2016- 2019
Gained customer service and waitress duty experience.
Considered a reliable full time and dependable employee. Skilled in order management, payment processing and upselling.
Dealt with customer complaints and resolved in a proper manner.
Performs opening and closing duties, as needed. Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
EDUCATION
Wickenburg HighSchool 2014-2017 GPA-3.8
Involved in many sports. Affiliated in DECA and SADD club. Finished classes early with a high GPA. Participated in assistant kindergarten elementary school teachers until graduation date. Affiliated with DECA a business management and entrepreneurship class, did many essays to compete with other schools.
ACKNOWLEDGMENTS
Volunteered Teacher Assistant 2016-2017
Chosen by Wickenburg High School to provide assistance with the kindergarten teachers at hassayampa Elementary.Gained trust and confidence by facility. Gained knowledge in school technology systems and Microsoft.
Certified in First Aid & CPR
Certified in CPI & food handlers (several restraint methods)
Level one Fingerprint Clearance card
Willing to work full time
Currently leaving my job due to moving (BHT)
Can work nights /afternoons
Live with husband & daughter have my own work space room(quiet)
Internet service & smartphone & purchasing an IPAD
SKILLS: clear communication, customer care, conflict resolutions,e-mail, Microsoft office, excel, typing, public speaker, organized, reliable, problem solving skills, strong verbal communication, ability to multi-task, effective listening, patience, leadership, time management, fluent in English and Spanish, taking responsibility.
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