Advertising Coordinator Service Representative

Sharon Woods

** ******* ****, *******, ** *****

Phone: 601-***-**** E-Mail: nanawoods1965gmail.com

Objective

To obtain a position that will allow me to utilize my experience and knowledge. Education

Ashford University 64 Credit Hours 2016 – 2018

Hope Bible Institute-Bachelor 2016-2017

Copiah Lincoln College, 12 Credit Hours 2010-2011

South Natchez High School, Diploma 1980-1983

Experience

Kelly’s Kids, Natchez, MS 2015-2019

Customer Service Representative

Handled Customer and Sales Rep questions, complaints, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one email. Follow-up and provide thorough service on issues that cannot be addressed in a single call/email. Communicated with customers and Sales Reps using web-based tools and demonstrated professional proficiency in typing and grammar.

Handled escalated calls and complaints including issues relating to policy and procedures, compliance, commissions and returns.

Appropriately documented all transactions and pertinent interactions. Magnolia Bluffs Casino, Natchez, MS 2014 –2015

Advertising and Promotions Coordinator

Coordinates on-site events including tournaments, promotions and prizes including but not limited to the following: staffing/scheduling resources; communication of details to all departments, production and placement of all coupons,posters, signage and invitations.

Use various computer generated tools to track the functions of the events, promotions and functions as well as the Guest Service Center.

Greet customers and enroll new customers in the Players Club Program. Replaces player’s cards and resolves other issues related to Player Card accounts and promotional programs. Distributes promotional items in accordance with specific promotion guidelines. Maintains working knowledge of casino including but not limited to hours of operations of casino, restaurants, and other amenities and responds to customer questions regarding the same. Kelly’s Kids, Natchez, MS 2011 – 2014

Customer Service Representative

Handled Customer and Sales Rep questions, complaints, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one email. Follow-up and provide thorough service on issues that cannot be addressed in a single call/email. Communicated with customers and Sales Reps using web-based tools and demonstrate professional proficiency in typing and grammar.

Handled escalated calls and complaints including issues relating to policy and procedures, compliance, commissions and returns.

Appropriately documented all transactions and pertinent interactions. Isle of Capri Casino, Natchez, MS 2008 – 2011 (Rehire) Collections Clerk

Communicated with customers daily to provide and receive information concerning collection requirements. Contacted agents independent of the casino to meet collection requirements. Balanced and reconciled financial spreadsheet daily. Compiled and submitted documentation to both management and other agencies. Isle of Capri Casino, Natchez, MS 2006 – 2008 (Position Eliminated) Advertising Coordinator

Communicated with the Director on a daily basis.

Researched competitive promotions.

Distributed collateral throughout the property on new promotions and entertainment. Maintained account of clients.

Maintained upkeep of outdoor signage and hotel marquee. Designed and implemented images for casinos using Macromedia Fireworks. Assisted in the production of print advertisement, brochures, website design and content management. Skills

Infinium, Microsoft Office, Microsoft Publisher

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