Vickie Patterson

Licensed insurance agent

Charlotte, NC 28262

adrng3@r.postjobfree.com

+1-980-***-****

Dual licensed insurance agent. Licensed in property and casualty, health and Medicare. Authorized to work in the US for any employer

Work Experience

Member Service Representative

TTEC dba USAA AUTO INSURANCE - Concord, NC

May 2019 to Present

Assist policy holders with billing, adding and deleting vehicles and drivers. I also issue policies to existing member who move to other states.

Also help members navigate the site as well as troubleshoot website issues. Medicare Advantage sale representative

Ttec dba united healthcare - Concord, NC

May 2019 to Present

Telephone enrollment/sales during open enrollment from October to December for eligible Medicare members.

Medicaid Customer Service Representative

Teletech(dba)United Healthcare - Concord, NC

May 2018 to Present

Receive inbound calls from New York and New Jersey Medicaid/ACA recipients regarding benefits, enrollment status, appeals, and providers and eligibility. Scanner/palletizer

Amazon

November 2015 to Present

Scan and accurately palletize packages on the conveyor belt insuring prompt delivery of product orders on Amazon.com

Cashier/Stocker

Walmart - Concord, NC

February 2015 to April 2017

Responsibilities

Cash out customers on a POS register when needed. Also stocking shelves with replenished merchandise received overnight from headquarters in Arkansas.

Skills Used

My great customer service skills.

Plant merchandising

Matix Marketing dba Costa Farms - Charlotte, NC

January 2015 to June 2015

Responsibilities

Responsible for receiving plant orders, creating displays, making weekly visits to several contracted Home Depot garden centers to water, unpack and display freight, culling unattractive or failing plant materials. Used an online app to send weekly reports to the home office in Florida. Accomplishments

Applied my knowledge of plant care to determine plant placement within and without the greenhouse. Created attractive and interesting displays of the plant materials, assisted customers with plant knowledge and plant selections.

Skills Used

A good working knowledge of plant life and customer service skills Sales Associate, Merchandiser, Cashier

Ace Hardware Garden Center - Charlotte, NC

February 2014 to June 2014

Responsibilities

Each day I waited on customers, created displays that were attractive and idea inspiring, I created "grab and go" pots, I assisted with carry out and I offered advice on plants and planting ideas Accomplishments

I accomplished container gardens, learning the system, display creation Skills Used

High quality customer service, efficient cashiering, display creation, deadheading repotting, propagation and sales

Medicare Advantage plan salesperson

Connextions - Concord, NC

January 2012 to August 2012

Contracted during open enrollment period 2009, 2010, 2011 Financial Services Representative and advisor

TIAA-CREF - Charlotte, NC

April 2001 to October 2006

Responsibilities

As a licensed agent, my duties included telephone enrollment into 403b,401k, brokerage accounts, I provided retirement income options and projections, Placed stock trades, opened new accounts, discussed taxation, insurance and annuities

Accomplishments

I suggested that a retention team be created for the sole purpose of preventing TIAA clients from rolling over their account to other carriers. We would place outbound calls to the client to learn why they wanted to withdraw their accounts and then we would offer resolutions and "resell" the client on TIAA-CREF. Skills Used

Telephone professionalism, Prompt services, and a wealth of knowledge on retirement options Education

Horticulture Technology

Central Piedmont Community College - Charlotte, NC 2012 to 2014

Certification in Horticulture

Central Piedmont Community College - Charlotte, NC Skills

• Customer service, financial services, horticulture practices, merchandising

• CSR

• Call Center

• Customer Service

• 10 Key Data Entry

• Insurance Sales

• Medicare

• Telemarketing

• Computer literacy

Certifications and Licenses

Horticulture

Present

Certfied horticulturist

Present

Insurance Producer License

Property & Casualty License

Additional Information

Skills: Plant propagation, seeding, greenhouse operations, sales Customer services, telephone sales, telephone collections, telemarketing, landscape equipment. Creative displaying of merchandise for sales increase Computer and office skills:

10 key, cash register, keyboard/ 45wpm, copiers, fax, Microsoft and Google

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