Front Desk Nursing Assistant

Tiesha Scott

*** ******** **, *** ****, North Fort Myers, FL 33903 • 239-***-**** • ***********@*****.*** Professional Summary

Areas of expertise include professional strong leadership and relationship-building skills. To attain a suitable position, leveraging in Certified Nursing Assistant with good knowledge and understanding.

Skills

Good communication skills

Outgoing and friendly

Complex problem solver

Dependable

Strong clinical judgment

Operational Efficiency

Personnel Management

Customer Inquiries

Outbound Calls

Emergency Situations

Problem Resolution

Departmental Support

Patient Medical Histories

Data Communications

HIPAA Guidelines

Basic First Aid

Front Desk Management

Work History

Advanced Certified Nursing Assistant, 03/2019 to Current Lee Health – Fort Myers, FL

Cared for average of 10 patients, delivering high-quality, Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Obtained biological specimens for ordered tests and prepared for laboratory transport. Helped patients effectively manage routine bathing, grooming and other hygiene needs. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.

Desk Assistant, 01/2020 to Current

Healthpark Medical Center – Fort Myers, Florida

Offered technical support and troubleshot issues to enhance office productivity. Communicated with management to explain issues and formulate solutions. Translated information into electronic forms by compiling and sorting data. Organized resources, records and personnel to accomplish aggressive targets. Updated spreadsheets and created presentations to support executives and boost team productivity.

Interacted with vendors to purchase and set up equipment and services. Collaborated with coworkers to maximize potential for successful business growth. Answered phones to process requests, transfer calls or relay messages to appropriate personnel.

Conducted research to assist with routine tasks and special projects. Documented and distributed meeting notes to identify, analyze and improve workflows. Used data processing and statistical software to process large amounts of data and paperwork. Helped management with business operations to align teams, set goals and execute initiatives. Assisted management with activities to plan and oversee events and programs. Maintained well-stocked and organized office supply room to aid in inventory management. Created and updated records and files to maintain document compliance. PRN Child Care Assistant, 10/2015 to 03/2019

Lee Health, 316 del prado blvd S, – Cape Coral, FL Help Children with homework, play board games and engage in a variety of activities. Meticulously sanitized toys and play equipment

Floater, 06/2013 to 08/2014

RaceTrac – Cape Coral, FL

Maintain a neat, orderly and safe work space.

Respond to customer concerns with friendly and knowledgeable service. Cleaned and organized the store, including the checkout desk and displays. Operated a cash register for cash and credit card transactions Floater/ Daycare Teacher, 02/2014 to 12/2015

North Shore Child Care/Kings Kidz Academy – Fort Myers, FL Emphasizing and maintaining cleanliness and organization Maintained a child-friendly environment with access to outdooor activities. Dressed Infants and toddlers and changed their diapers Communicated openly with children's parents.

Education

Bachelor Of Science In Nursing: Nursing, Expected in 08/2025 Keiser University - Fort Lauderdale, FL

Certified Nurse Assistant, 2017

Cape Coral Technical College - Cape Coral, FL

High School Diploma: 2013

Cape Coral High School - Cape Coral, FL

Studied Generals

Graduated with 2.0 GPA

Certifications

CPR and AED certified through American Heart Association July 2020 Certified Nurses Aide June 2018

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