Front Desk Phone Operator

Amphayvien Phongsavath

**** **** **** ****., **** 301, Fair Oaks, California 95628 949-***-**** ********@*****.*** PROFESSIONAL EXPERIENCE:

Advantage Health Systems: Costa Mesa, California

Front Desk Receptionist July 2021 – April 2022

• Managed a range of front-office aspects including stock of supplies, inbound and outbound phone calls and greeting visitors

• Handled communication with doctors’ offices about important patient information including faxes, emails and telephone calls and follow-up as needed

Albertsons Grocery Store: Mission Viejo, California January 2017 – July 2021 Cake Decorator/Baker/Bakery Associate January 2018 – July 2021

• Managed rotating cycle of cake displays including preparing cakes, monitoring for expiration and preparing replacements

• Packaged bread, cookies and pastries and organized table displays

• Prepared and decorated cakes for customer orders, and other confectionaries for display and sale

• Helped customers to finalize visions for ideal cakes and then turn vision into reality

• Organized and prepared frozen dough, in preparation for baking next day

• Helped customers as needed

• Made sure preparation area clean and suitable

Produce/Premade Associate January 2017 – January 2018

• Prepared vegetables, fruits and dipping sauces for display and sale

• Checked for expiring produce and removed and replaced as needed

• Addressed customers’ concerns as needed

Target: Mission Viejo, California

Cashier November 2019 – December 2019

• Processed customer purchases

Lao Plaza Hotel: Vientiane, Laos

Front Desk Receptionist November 2014 - April 2016

• Welcomed guests and checked them in and out of hotel rooms

• Performed phone operator services

• Addressed all of guests’ needs, problems and concerns with good service Mercure Hotel: Vientiane, Laos

Front Desk Receptionist June 2014 – October 2014

• Welcomed guests and checked them in and out of hotel rooms

• Performed phone operator services

• Address all of guests’ needs, problems and concerns with good service. EDUCATION:

Double Bachelor of Arts in Education and Tourism

National University of Laos: 2013

Contact this candidate