Service Representative Customer

YOLANDA THOMAS

***** *********** **

DETROIT, MICHIGAN 48219

313-***-****

OBJECTIVE: As a self-starter and one who enjoys problem solving becoming a member of your team would make me a valuable asset to you. Will use my extensive knowledge and experiences in the service of your clients. My

objective is to enhance the your company with my knowledge, skills and experience.

PROFESSIONAL EXPERIENCE:

Proctor Financial (10/2021-current)

Customer Service Representative

Handle Inbound and Outbound calls

Resolve Customer service issues

Facilitate communication between customers and management

Communicate with customers both verbal and in writing

Update customer accounts (billing/documents)

Customer communication through chat, email and microsoft office

Smart Realty (11/2018 – 3/2020)

Real Estate Agent Farmington Hills, MI

Coordinate showing schedule, process various office documents

Liaison for communication between agent and homeowner

List/Sale homes in State of Michigan

Wow Cable Company (04/2016 – 08/2018)

Customer Service Representative North Charleston, SC

Resolve customer inquiries

Set-up new accounts

Maintain equipment inventory

Inbound and outbound customer inquiries

Offer new products or upgrades

EGS – Call Center Representative (08/2015 - 02/2016)

Handle inbound calls – electric company North Charleston, SC

Customer resolution

Set-up payment agreements

EDUCATION:

CYTCIP VOCATIONAL TRAINING 01/1988 – 08/1988

Study: Word Processing

Certification in Word Processing and office procedures

Western Michigan University 08/1986 – 08/1987

Study: Computer Information Systems

Martin Luther King Junior High School 06/1982 -06/1986

Study: General Study

Diploma

PROFESSIONAL

SKILLS: Computer Competency

Microsoft Word, Copath System, Sunquest, Kronos (Payroll), Microsoft Outlook messaging system

WPM: 55

COMMUNITY:

Community church: Detroit World Outreach, Redford Michigan.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate