Front Desk Customer Service

GIFTY DANKYI-CAIQUO

ADDRESS; ** VAN BUREN RD SCOTIA, NY 12302 •PHONE; 347-***-**** •

EMAIL;adrne8@r.postjobfree.com

Professional Summary

Dynamic customer service/Front desk receptionist professional experienced in both call center and retail store se ings.

productive relationship[ builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. highly professional- dependable, reliable and able to perform duties with minimal supervision. I have been a customer service rep/ front desk rep for 3 years plus . Accomplishments

Collaborated with the team in the development .

Resolved product issue through consumer testing.

Supervised team of staff members.

Used Microsoft Excel to develop inventory tracking spreadsheets. Documented and resolved the problem.

Achieved by completing with accuracy and efficiency. Skills

Receiving support

Complaint resolution

Medical terminology knowledge verbal

,wri en communication. Detailed

orientation

Work History

problem solving

compassionate, empathetic Data

analysis

people focused

Customer Service Representative/Front Desk Receptionist, 07/2019 to 01/2021 Insight Global – Newyork, NY

Followed up with customers about resolved issues and completed [ to maintain high standards of customer service.

Optimized customer support by establishing a collaborative service environment. Increased efficiency and performance by monitoring team member productivity and providing feedback. Resolved issues over phone with customers daily.

Assessed caller accounts to determine benefits, identify service needs and resolve issues. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Listening a entively to the caller needs to ensure a positive customer experience. CUSTOMER SERVICE REP; OCTOBER 2021-MAY 2022.

ASTRON CARTER;

-Work in fideliscare insurance company as customer rep, helping customers with insurance issues etc.

Education

Associate of Science: Nursing, 07/2018

Ideal Professional Institute - Miami Beach, FL

Certifications

certificate in comptia security plus/ experience in customer service rep/ front desk rep.

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