Customer Service Division Manager
Resume:
Objective
My objective is to maintain my management position to further my career as a railroad leader. I would continue to embrace the opportunity to utilize the skills, knowledge, and discipline that I have acquired in my previous experience with the railroad to successfully promote the safety and integrity of the core values within the company.
Experience
Division Manager - RJ Corman Railroad Group - May 2020 to Present
Manage operating budget and supervise the daily operations of train crew to meet customer needs. Oversee efficient operation through planning and control of daily operations, crew scheduling/supervising and coordinating with the local railroad for railcar placement. Manage the compliance of switching operations to company policies, procedures, and practices in all areas, including accounting, inventory, purchasing, equipment usage and maintenance, expense and time reporting, human resources, safety, and DOT. Establish safe operating procedures for employees, vehicles, and equipment, assures compliance with all applicable federal, state, and local employee safety (AAR, FRA, and OSHA) regulations. Monitor the daily operation of all switching activity and trouble shoots issues that impact efficient operation, manage labor, equipment, and other costs within pre-approved budgets, Maintains data and information and produces weekly or monthly reports to monitor switching operation performance, provide other management reports necessary to monitor and continuously improve operating activities as well as fulfill financial reporting requirements of the company. Hire new employees, recruit, select places and arrange for job training for all switching crew personnel. Enforce work safety and conduct rules, while ensuring proper implementation of effective disciplinary procedures and when required, determine, and carry out termination actions within established company guidelines. Assess divisional employees' performance using company approved evaluation process and forms. Develop teamwork and work with all levels of personnel in achieving switching operation objectives.
Assistant Division Manager - RJ Corman Railroad Group — January 7, 2019 to May 2020
Managing workers, equipment, and materials, ordering supplies and maintaining budget as well as inputting and approving payroll follow and enforce rules and regulations to enhance performance and maintain a safe working environment, inspect and approve rail work, interact and coordinate with customers to enhance and improve great relationships, hire employees, schedule and coordinate employee training and working schedules maintain and approve locomotive maintenance, responsible for the monthly revenue closing cost including employee wages and staying within budget.
Assistant Division Manager - RJ Corman Railroad Group — March 2018 to December 2018
Managing workers, equipment, and materials also enforce rules and regulations to enhance performance and maintain a safe working environment, travel to different locations to help train and improve current and future employees.
Locomotive Engineer/Conductor - RJ Corman Switching Company — October 2017 to March 2018
Responsible for safe and efficient operation of the locomotive, Operation of Locomotive – which requires full mobility in seated position facing forward and to the side, requires the manipulation of throttle and brake controls as well as interpreting gauges and controls, must be able to manipulate the valves and switches both inside and outside of the cab, apply and release handbrakes, ascends and descends steps and ladders to get on and off the equipment, takes directions from conductors and brakeman, service the locomotive.
Employee In Charge (EIC) - RJ Corman Railroad Protective Services — May 2017 to October 2017
Assist in the safe and efficient operation of the contractors and employees working on mainline railroad, responsible for ensuring that all workers are compliant with FRA rules and regulations, responsible for talking with oncoming trains and talking them through the work zone, E-rail safe certified, duties include but not limited to flagging, dispatch communication, train communication, coordinating schedules, daily job and safety briefings
Office Specialist - Baptist Primary Healthcare — September 2016 to May 2017
Medical expertise in medical coding and insurance claims enabled additional profitability, demonstrated proficiency in taking patient medical histories, ensured the cleanliness/sanitation and maintenance of all facilities and exam rooms, medical document scanning and medical records retention, answer phones and assist with patients’ requests, appointments, etc.
Crew Dispatcher - CSX Transportation — June 2011 to July 2016
Research train positions and crews needed to run trains, call crews for specific work 24/7 operations, capture and maintain data in numerous data systems, analyzed and interpreted collective bargaining agreements, maintain employee history and roster information, communicated with field office and employees via telephone daily, Hours of Service Requirements, assist in the support of crew lodging, transportation, job assignments, and balancing manpower.
CSX Yardmaster - CSX Transportation — September 2008 to June 2011
The main communication in coordinating train movement, loading operations, and customer service, monitor train and engine service activity and inactivity as required to meet service demands and increase productivity, provide precise and clear instructions for the switching and placement for car orders, pulls, and safety of train crews, accurately entering date into the software system, handling waybills for customer shipments and coordinating deliveries with daily car counts, responsible for the monthly revenue closing cost, maintaining close relationships with multiple customers per shift to track and supply their product on time.
Yard Clerk - CSX Transportation — June 2006 to September 2008
Daily maintenance for train crews to provide them with up to date paperwork and safety bulletins, assure the safety of loading and transportation of train crews from the train to yard office, walking trains each shift to document incoming train cars.
Education, Training, and Certification
June 2006 - High School Diploma - Lexington High School
June 2008 - CSX Yardmaster Training School
May 2011 - CSX Dispatcher Training School
September 2012 - NCIC/FCIC Training and Certification
October 2017 - Engineer Certification
December 2019 - OSHA 30
Skills
•LEADERSHIP BOOTCAMP
•LOCOMOTIVE MAINTENANCE
•ACROBAT ADOBE
•MICROSOFT OFFICE - ALL VERSIONS
•TECS SYSTEM
•KRONOS
•HIGHLY ORGANIZED
•COMMUNICATION
Description
Highly organized, dependable individuals with strong customer service and communication skills. Effectively resolves customer and employee complaints and concerns, making thoughtful, safe decisions and exhibiting a calm, positive attitude when faced with pressure situations. I have the ability to adapt to different challenges, I am dedicated to promoting and following all safety criteria and producing consistent, quality work in a safe and timely manner.
********@*****.***
164 Junco Way
Savannah, GA 31419
MICHAEL GREATHOUS
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