Account Manager

DENNIS SHEPPARD

**** ********* ****, ********, ** K0A 1T0

Phone: 613-***-**** E-mail: ******@*****************.***

Objective: To obtain and secure an account management position that challenges me and provides growth opportunities, where I can utilize my sales skills and management experience

Skills and Accomplishments

Ability to work independently under pressure in a fast-paced environment, with high attention to detail

Ability to evaluate, analyze & utilize qualitative and quantitative measures in market

Excellent organizational skills and time management skills

Superior closing strategies and sales abilities building relationships with clients

Superior oral, written communication skills and interpersonal skills

Strong communication strategies, operations management and accountability with a view of improving process, efficiency, profitability and client relations

TRAINING AND CERTIFICATIONS

NFPA 1001 Level 1-2 Fire Fighter Training Program (2022)

C.P.R., First Aid, and Defibrillation Certified

Valid ACZM License

Explosives and Applications Technical Training Course, Pittsburgh, PA

TDG (Transportation of Dangerous goods) Levels 1,3,5- Explosives/Oxidizers/Fuels

Fall Awareness & Fall protection

Blasting Operations Course

WHMIS training

Pump Training, dismantling/repair Course, Beloil, QC

Ottawa ByLaw Officer (Winter Operations)

Canadian Petroleum Products Institute Certificate

Low risk heavy driver training (Ontario)

Defensive Driving/ Safe Driving

Forklift Training Certificate

Mining and Profiling Applications course

WORK EXPERIENCE

Kanata Landscaping

Director/ Owner

2013-Present (Kanata, ON)

Daily oversight and management of 30+ employees

Daily Strategic Planning & Team Leading

Management of all sales/ Preparing quotes / information for account executives

Management of all required business filings

Responsible for overseeing company banking, billing approval and payroll

Prepare Share environments for clients/projects

Update database details for contracts

Travel arrangements

Employee Relations

Legal Compliance

Seaboard Transport

Driver/Fuel Distribution

August 2012 – 2013 (Mississauga, ON)

Experience in operating/driving b-trains for fuel distribution to fuel stations in Ottawa & surrounding area.

Bulk plant experience.

Casual trainer for the Ottawa Orbit (when needed).

Carded for Esso Ottawa, Shell Ottawa, Johnstown Ethanol, Norcan Montreal & Maitland Ultramar

Calfrac Well Services

Frac Pump Operator

February 2012 – 2013 (Red Deer, AB)

Drove and operated tractor trailer with 3000hp Cummins diesel and SPM/Triplex pumps to pump frac fluid into a wellhead at high pressures of (approx.) 13000 psi.

Rebuilt pumps from top to bottom including replacing seats, valves and packing of seals.

Was required to lift up to 180 lbs of iron for rigging in/out purposes for a job.

Mastertech Automotive

Manager/Service Advisor

February 2010 – 2012 (Ottawa,ON)

Manage all employees, keeping them in work at all times

Service Advisor to customers

Full responsibility to ensure the garage is making money and keeping all customers happy and impressed with our service

Deal with all suppliers and our price agreements as well as parts ordering

Capability of detailing and registering cars from car sales and/or pick up vehicles from auctions all over Ontario and Quebec with truck and trailer

Handle default payment customers for car sales and repossessions

Orica Mining Services (Blasting Explosives Professionals)

MMU Operator (Mobile Manufacturing Unit)

May 2008 to Feb 2011 (Greely, ON)

Operated a MMU (Bulk Truck) on shots, pumping liquid explosives

Issued 1 of 15 trucks worldwide and performed regular maintenance such as oil and fluid changes to hydraulic hose replacement

Experience dealing with Neutzche and Bowie pumps, as well as vertical and horizontal augers to blend Emulsion with Ammonium Nitrate and Sodium Nitrites to sensitize the product as it pumps into the blast hole

Experience in reading and monitoring pressure gauges, temperature trips, changing burst discs, using reducers and water/glycol as the only lubricant

Operated, troubleshot and repaired any issues on equipment at all times

This MMU was a tandem weighing approx 90,000 lbs with 32000 lbs of liquid explosives onboard

While training on the vehicle, loaded shots with Petn, dynamite and using detonation cord blasted various construction, demolition and quarry locations as well as personally loading the blasting of Frank Clair Stadium in Ottawa in 2008

Loaded vehicle daily using Wilden and Bowie pumps (cam locks, hoses, and airlines with compressors were also used)

Monitored and reported all shots and amounts administered as well as density reports via laptop, and cup samples to ensure proper product sensitivities

As the Operator, ensured safe practices were followed by all team members

Volunteer Work

Ottawa Fire Services- Fire Fighter (August 2021- Present)

Paid on call fire fighter

Respond to emergency calls which include fire, rescue, hazardous materials incidents, medical emergencies and other emergencies

Lay & connect hose, holed nozzles and direct water stream, raise & climb ladders

Education

High School Diploma, C.E.C. (1998)

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