Customer Service Data Entry
Resume:
Dajanai Jackson
**** ******* ***, ****** ****, mo 64128
adrnat@r.postjobfree.com
PROFESSIONAL SUMMARY
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
EMPLOYMENT HISTORY
customer service rep, spectrum mobil. kansas city, mo Sep. 2019 – Mar. 2020
inbound calls
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
Provide assistance for customers with special billing requests. Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information. O>er special assistance to persons such as those who are unable to dial or who are in emergency situations. Promote company products, services, and savings plans when appropriate. Update directory information.
billing question
data entry
collections
trouble shooting cellular devices
Customer Serves Representative, Ascensus. Kansas city, MO Apr. 2017 – Jul. 2019
529 college savings plans
inbound calls
data entry
research documents
identify case issues
arrange and process transfers
Customer Services Representative, Weight Watchers. Kansas city, Mo Jan. 2015 – Mar. 2017
Provide assistance for customers with special billing requests. Promote company products, services, and savings plans when appropriate. Keep records of calls placed and received, and of related toll charges. walk customer through website and signing up for program EDUCATION
jmhs.com, Kansas city, Mo
GED, May. 2008
SKILLS
customer
service
Expert
management Experienced
collections Skillful
data
entry
Experienced
empathy Expert
conflict
resolution
Skillful
technical
knowledge
Experienced
attention to
detail
Expert
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