JACResume****JACResume****JACResume****JACResume**14James A. Cirocco, Jr.

**** ** **** ****

Port St. Lucie, Fl 34984

Home: 772-***-**** Cell: 772-834-7797JACResume2014

jacjr1955@yahoo.comJACResume2014

Summary:

Customer service representative/manager who specializes in quality service, customer retention, productivity and team management.

High-powered customer service manager who effectively motivates associates through continual guidance, direction, development and coaching.

Friendly customer service manager with a can-do attitude and willingness to help at all times.

Highlights:

Client relations specialist Conflict resolution techniques

Meticulous attention to detail Skilled multi-tasker

Persuasive Focused on customer satisfaction

Goes above and beyond specified job duties Deadline-oriented

Experience:

Liberty Medical Supply, Co -- Port St. Lucie, FL

April 2011 to March 2013

Customer Service Representative: Addressed negative customer feedback immediately. Porvided a high level of product and leadership support to representatives and clients. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism.

QVC -- Port St. Lucie, FL

October 2010 to March 2011

Customer Service Representative: Resolved customer questions, issues and complaintes. Developed rapport with the customer base by handling difficult issues with professionalism. Provided accurate and appropriate information in response to customer inquiries.

United States Postal Service -- Port St. Lucie, FL

August 1980 to November 2010

Finance Clerk/Customer Service Representative: Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed incoming and outgoing calls. Handled and processed confidential information. Assisted customers with complaints.

Education:

Raritan High School -- Hazlet, NJ

Football, wrestling, student council

Central Texas CC -- Frankfurt, Germany

Continuing education while serving in United States Army

Course of study: Criminal Justice

Brookdale CC -- Holmdel, NJ

Course of study: Criminal Justice

Indian River CC -- Ft. Pierce, FL

Course of study: Criminal Justice, principles of psychology, principles of coaching, world history, CPR

References:

Upon request

Contact this candidate