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Customer Service Store Manager

Location:
Picayune, MS, 39466
Salary:
Negotiable
Posted:
July 08, 2022

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Resume:

Lawrence E Elsensohn JR.

***** *** **** *********, ** 70435

985-***-**** Home 985-***-****

adrn9u@r.postjobfree.com

May 4, 2017

To whom it may concern:

After contributing to the growth of three different organizations over the past 10 years, I am seeking new challenges with a company in need of someone with exceptional planning, leadership, and management abilities.

Taking command of an operation or project, then guiding it to new performance levels, is my greatest strengths.

As evidenced in my enclosed resume my experience encompasses project management, strategic planning, resource utilization, revenue growth, and cost reduction. My ability to analyze needs and create unique solutions designed to yield a profitable protocol have proven to be one of my greatest assets.

I have been credited with significantly impacting bottom line profitability wherever I have worked. I excel at streamlining less than efficient procedures to boost productivity and sales. I have also consistently demonstrated proactive management of crucial external relationships in a key market segment.

I know that my proven leadership skills, strong commitment to high ethical and professional standards, and flexibility in devising proactive responses to changing socioeconomic conditions would allow me to make a significant contribution to your company’s needs and team.

I would welcome the chance to discuss with you in qualifications greater detail. I know that you are busy, and have many applications to review. If you wish to schedule a meeting, please let me know. In the meantime please know that I appreciate your time and consideration.

Sincerely,

Lawrence E Elsensohn Jr.

Lawrence E Elsensohn Jr.

Business Management/ Retail Management

985-***-**** Home 985-***-**** adrn9u@r.postjobfree.com.

81513 Hwy 1129

Covington, LA 70435

Summary:

Innovated professional that has outstanding presentation, communications and team management skills, desires a high level position in a professional corporate environment. High energy, results oriented, dedicated to achieve goals person ready to be challenged in a corporate environment.

Education:

Bachelor’s Degree (with honors) 4.0

University of Phoenix

MBA: Business Administration, 2007 (with honors) 3.8

University of Phoenix- Metairie La

Covington High School

Graduated with Honors 1977

Covington, LA

Credentials:

On the team that created the St. Tammany Parish Sheriff’s Office 1st Filed Training Officer Program

Wrote, created and implemented the first FTO Program in the Correctional Division of the St. Tammany Parish Sheriff’s Office

Assisted in the design and implemented the computerized Bond System for St. Tammany Parish Sheriff’s Office

Re-organized and streamlined the Booking Department, including writing all new SOP ( Standard Operating Procedure) for the St. Tammany Parish Sheriff’s Office.

Created, defined and implemented the Classificaions Systems currently in use in the St. Tammany Parish Jail.

Authored the Employee and Supervisor of the month Programs for the Corrections Division.

Authored the Work Release Application Policy and Procedure for the St. Tammany Parish Sheriff’s Office.

Responsible for establishing and implementing the Safety Program for Sears, Unit 2026

Streamlined and re-implemented the check collection process for Sears Unit 2026.

Headed up the Automotive Division for A1 Glass Services Inc. duties included purchasing and scheduling.

Work Experience:

Assistant Manager/ Store Manager 06/2011- Current

Save-A-Lot Franklinton, La United States

Store Manager for 6 years, trains and conducts interviews for new hires

Ordering trucks, checking the merchandise as it is received into the store.

Making sure that all ads are set, following planograms, and setting new layouts within store.

Conducts store inventories once per quarter, perishables every month.

Schedules and leads monthly store meetings for all employees

Assigns employees to specific duties to best meet the needs of the store.

Reports to district manager regarding all store and staff issues.

Cleans grocery shelves, storage area and work areas and keep floors free from spills and hazardous debris.

Stocks and cleans grocery shelves, bulk bins and freezer and dairy cases.

Manages employees to specific work assignments, along with training the daily duties.

Store Manager 06/2010 to 09/2011

Dollar General- Covington, LA 70435

Accountable for store being brought back to a location those customers loved to shop in again.

Created new revenue streams through making sure ads, word of mouth, and customer satisfaction.

And all around making customers want to come back into this business and spend their money and not drive 15 to 20 miles to a larger store.

Managed a group of more than 15 people in this small store also taking on the extra duty of training personnel for other stores to maintain a better work environment.

Lieutenant, Watch Commander, 08/1995 to 01/2010

St. Tammany Parish Sheriff’s Office- Covington, La

Managed, deployed and directed all Sheriff’s patrol units throughout the parish during his or her shift.

Monitored and controlled budget for respective division.

Planed, assigned, reviewed, and evaluated the work of assigned law enforcement, custody, courts, administrative and clerical procedures.

Asset Protection Agent/ Unit Safety Coordinator, 10/1995 to 10/2002

Sears- Slidell/Hammond LA

Protected assets, analyzed information. Insured accurate information and assisted in development of implementation of corrective actions.

Accurate record keeping.

Educated and motivated store associates to achieve shrink, workmen’s compensation and general liability goals.

Customer Sales, 01/1984 to 08/1995

Pine Grove Electric- Mandeville La

Customer Service

Sales Manager

Opening and Closing store

Answered customer telephone calls promptly and in an appropriate manner

Stocked Store

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

Department head glazier, 03/1984 to 12/1993

A1 Glass Service- Covington, La

Replaced broken windows

Shower screens

Lead light repairs

Table tops replaced

Back Splash

Majority Owner, CEO, 01/1981 to10/1993

The Trophy Shop- Covington, LA

Managed shop

Managed shop book keeping

Took orders

Made trophy’s

Managed orders and shipments

Kept tax and all paperwork in order and organized

Face to Face customer service

Purchasing Agent and outside sales, 07/1979 to 01/1984

G&M Electric- Mandeville, LA

Making outside sales

Making calls and meeting clients to make sales

Making purchases in order to fulfill sales

Maintained computerized inventory

Affiliation:

Red Cross Volunteer, Certified to teach community CPR and CPR for Professional Rescuer, First Aide, AED, PPT, and other assorted courses.

Graduated top of my class from the Slidell Regional Police Academy (Post Level 1)

Graduated top of my class from East Baton Rouge Corrections Academy (Post Level 3)

Trained in Interview and interrogation, Detecting Danger, Communication, Excel and Power Point.

Certified Field Training Officer, (FTO), and FTO instructor

Louisiana High School Official for 34 years including working a State Championship

Louisiana High School Basketball official for 7 years

Selected to officiate a National Championship Game for the Northern American Football League (Semi-Professional) in Augusta Georgia.

Community Service

My Community Service work has never felt like Community Service, I have always believed that there are other within my community that where less fortunate, My father was always involved in everything within our small community, and I learned through watching him always volunteer his time to kids that had no one to teach them sports or even life lessons. So I made a goal that I would make sure to achieve at least some of what he began. I was a Red Cross, Volunteer for the Special Olympics Torch Run.



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