Contact

Address:

Qatar-Doha

Phone:

+974********

Email:

adrn8b@r.postjobfree.com

Languages

English– C2

French – B1

Arabic – Native

Education

****-****: IT agent certificate

-Pro-system school. Rabat-Morocco

2016-2018: Second year- Economics major

-Faculty of Law, Economics and Social sciences. Rabat –Morocco

2015: Baccalaureate. (Economics)

--Science city high school. Rabat -Morocco

Summary

Soufiane Zoubir 28 years old Moroccan and currently residing in Doha Qatar. I am a motivated individual with the commended ability to work with others to achieve set outcomes. I have an outgoing personality and excellent communication skills. I am committed to continuing professional development.

Skill Highlights

Coordination

Organization

Strong decision maker

Complex problem solver

Autonomy

Innovative

Service-focused

Communication

Experience

Tele sales team leader

Vodafone, Qatar- October 2019

Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales

Inform customers about all products in the company, their uses and benefits

Take orders made by customers and ensure that they are successfully delivered to them in due time

Follow up sales delivery to customers and inquire about their user experience of goods purchased, making use of their feedback in rating customer satisfaction

Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress to achieve maximum results

Ensure that customers are treated cordially and are held in high esteem to make them patronize the company continuously

Create good relationship with team members and motivate them to put in their best to work to achieve maximum result

Customer Service agent

Maroc Telecom, Rabat Morocco-June 2017-June 2018

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests.

Ensure customer satisfaction and provide professional customer support.

Zoubir Soufiane

Retail Sales Representative

Decathlon, Rabat Morocco- August 2015- September 2016

Greet and direct customers

Provide accurate information

Answer customers’ questions about specific products/services

Conduct price and feature comparisons to facilitate purchasing

Cross-sell products

Ensure racks are fully stocked

Manage returns of merchandise

Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the Store Manager

Stay up to date with new products

Sports and Hobbies

Mixed Martial Arts

Soccer

Swimming

Reading

Video games

Contact this candidate