Education

Cortney Dean

**** ******** *****, ****, ** ***** 847-***-**** **********@*****.***

Customer Service Representative

Motivated, team-orientated and reliable customer service representative with significant experience in managing tasks, filtering incoming calls and creating a family oriented atmosphere. Highly educated possessing an associate’s degree and pursing bachelor’s degree in political science.

Education

BACHELORS MAY 2020 UNIVERSITY OF WISCONSIN-PARKSIDE

·Major: Political Science

ASSOCIATES MAY 2017 COLLEGE OF LAKE COUNTY

·Major: Education

·Related coursework: Early Childhood Education courses

Skills & Abilities

SALES

·Throughout my long career with Target, I have developed my own sales technique involving interaction and personal connection before the selling process.

COMMUNICATION

·Working in retail for ten years, communication flows very easily for me while establishing a relationship, whether short term or long term with the person I am communicating with.

LEADERSHIP

·I have worked my way through different positions with Target, coming in as an inexperienced cashier, to developing my leadership skills out on the sales floor, to eventually overseeing a group of people while executing tasks of my own.

Experience

GUEST SERVICE REPRESENTATIVE TARGET SEPTEMBER 2008-PRESENT

·Employee of the month twice

·Mentor of incoming, newly-hired employees

·Recognized by name from guests to have taken the time to get to know them and what specifically they are looking for

·Widely known by peers and supervisors as a dedicated, hard-working team member

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