Operations manager, customer support

ANKIT MISHRA

Mob: 956*******

Email: ***************@*****.***

Address: H/No.1504, K St 19

SANGAM VIHAR, NEW DELHI-110062

CAREER OBJECTIVES

I am seeking opportunities to join a company that can help me in enhancing my skills, strengthening my knowledge, and realizing my potential. I am willing to explore a wide variety of opportunities that can help me gain perspective. KEY SKILL SET

Excellent soft skills (communication, coordination, and negotiation), skill to ask right questions. Knowledge on organization offerings and analytical skill. Ability to understand client’s business needs and identify right set of solutions mapping their business needs. PROFESSIONAL EXPERIENCE

EXOTISCH HOLIDAYS OPC PVT LTD

Operations manager.

October 2018 – Till now

Manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support.

Taking care of day-to-day operations.

Manage customer issues and disputes.

Manage vendor management issues.

Reservation and confirmation of the services.

Developing new streams for revenue growth and maintaining relationship with customer to achieve repeat /referral business.

Marinating all the customer records and communication into CRM. Additional Competencies:

• Effective e-mail writing skills.

• Able to manage complex customer service processes and negotiations to a successful conclusion.

• Accounting Organizational Skills.

• Ability to Analyze Data.

• Critical Thinking Skills

• Time Management Skills.

• Constantly looking at ways to improve performance and achieve set targets.

• High level of enthusiasm and dedication towards work and professional development.

• Curious to learn new things and inclination towards problem solving.

• Standard knowledge of accounting.

• Knowledge of tally.

Technical Skills:

• Microsoft Excel, Word, Power Point

• Zoho CRM

• Tally

Hobbies:

• Exploring New Places

• Adventure Sports

• Internet surfing

Education:

Languages Proficiency: English, Hindi.

Nationality: Indian

Marital Status: Single

Declaration

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

(ANKIT MISHRA)

Degree / Examination

University / Board Year

B.com

KALINGA UNIVERSITY 2018

H.S.C

SVBP SARVODHAYA BAL

VIDHYALAYA

2015

S.S.C

SVBP SARVODHAYA BAL

VIDHYALAYA

2013

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