Customer Service Supplier Quality
Resume:
EB
Elgenia Bennett
Professional Summary
Enterprising Assistant successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Work History
Dennys Classic Dinner - Manager/Waitress
Spiceland, IN
02/2012 - 11/2021
Delaware Country Club - Event Service Staff/Organizer Muncie, IN
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
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Applied customer feedback to develop process improvements and support long-term business needs.
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Evaluated employees' strengths and assigned tasks based upon experience and training.
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Cross-trained existing employees to maximize team agility and performance.
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Established and updated work schedules to account for changing staff levels and expected workloads.
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Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
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Developed and maintained relationships with customers and suppliers through account development.
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Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
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● Accomplished multiple tasks within established timeframes. Maximized performance by monitoring daily activities and mentoring team members.
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Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
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● Onboarded new employees with training and new hire documentation. **************@*****.***
Muncie, IN 47302
Skills
● Staff Management
● Strategic planning
● Policies and procedures
● Business administration
● Mathematical calculations
● Project Management
● Budgeting
● Verbal and written communication
● Operations management
● Negotiation
Education
05/1999
Ivy Tech Community College of Indiana
Indianapolis, IN
Ivy Tech/ Training Inc. Program:
Computer And Information Sciences
Completed professional development
in Computer as Information Systems
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● Awarded Completion Certificate
09/2018 - 03/2021
Developed community reputation through commitment to customer satisfaction and strong client relationships.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
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Leveraged sales expertise to promote products and capitalized on upsell opportunities.
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● Recommended products to customers, thoroughly explaining details. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
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Cultivated customer loyalty, promoted repeat business and improved sales.
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Communicated with vendors regarding backorder availability, future inventory and special orders.
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Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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● Trained staff on operating procedures and company services. Educated customers about billing, payment processing and support policies and procedures.
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