Customer Service Representative

JULIANNE CRIM Addison, TX Email: ************@*****.*** Phone: 570-***-****

CUSTOMER SERVICE SPECIALIST

Reliable and personable Customer Service Specialist with 15+ years of experience in customer relations, inventory control, and administration. Proficient at creative problem solving while ensuring best practices and health & safety guidelines are upheld. Eager to learn new skills while utilizing knowledge from past positions to excel in customer-focused environments. Effective communicator with a hard work ethic and computer savviness.

Areas of Expertise:

ü Customer Service

ü Communication

ü Budget Management

ü Administration

ü Inventory Control

ü Quality Assurance

ü Data Entry

ü Microsoft Suite

ü IOS Software

EDUCATION

LIBERTY UNIVERSITY LYNCHBURG, VA 2015 - 2018

Bachelor of Science Degree Coursework

Dean’s List Tau Sigma National Honor Society 3.4 GPA BROOKHAVEN COMMUNITY COLLEGE DALLAS, TX

Associate’s Degree in Commercial Art

PROFESSIONAL EXPERIENCE

INVENTORY CONTROL ASSOCIATE 2020 - 2021

CHEWY FULFILLMENT CENTER

٠ Identified, verified, recorded, and received inbound shipments to ensure product and packaging quality. ٠ Collaborated with colleagues to ensure proper sorting, segregating, staging, and flow of inbound products. ٠ Utilized detailed instructions, correspondence, and memos to provide solutions to problems involving standardized situations. EMPLOYMENT BREAK 2016 - 2020

CARED FOR ILL PARENTS & DESIGNATED ARRANGEMENTS

٠ Facilitated care for parents when nurse was off duty and managed finances and investments, appointment scheduling, estate sale, and death proceedings.

CUSTOMER SERVICE ASSOCIATE 2015 - 2017

BURLINGTON COAT FACTORY

BOSSIER PARISH COMMUNITY COLLEGE BOOKSTORE

KROGER MARKETPLACE

٠ Facilitated issues in person and over the phone to identify type of assistance customers needed; asked appropriate questions and utilized active listening to document situations and provide constructive feedback to both customers and management. ٠ Exceeded performance and sales goals established, including efficiency, accuracy, quality, customer satisfaction, and attendance. ٠ Conducted front-end procedures for cashiers and loss prevention; maintained anti-theft procedures and ensured housekeeping completion. ٠ Assisted customers with requirements and procedures for Financial Aid, such as funds available, account balances, and fund usage deadlines. ٠ Ensured health and safety guidelines were followed and proactive steps were taken to organize regular cleaning and checks as necessary. PREVIOUS EXPERIENCE INCLUDES:

DEPARTMENT MANAGER LOWE’S HOME IMPROVEMENT

CUSTOMER SERVICE ASSOCIATE LOWE’S HOME IMPROVEMENT COMMUNITY OUTREACH

COMMUNITY VOLUNTEER 2015 - 2018

HUB MINISTRIES

٠ Assisted at-risk individuals with Refuge Church and Purchased: Not for Sale program; these services provide counseling, legal, job placement, hygiene, medical, and vocational training.

CUSTOMER SERVICE HOUSEKEEPING 2013 - 2016

SHREVEPORT BOSSIER RESCUE MISSION

٠ Assisted guests and their children with immediate needs, such as medication, hygiene, linen, and educational materials. ٠ Provided administration through organization programming, including intake, scheduling, and housekeeping procedures. References Available Upon Request

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