Maegan Palacios

Customer Service Agent

**** *** *** **

Apt 202

Seattle, WA 98105

253-***-****

adrmyu@r.postjobfree.com

EXPERIENCE

Airport Terminal Services — Customer Service Agent SEPTEMBER 2021 - PRESENT

In my position as a Customer Service Agent, I work both ticketing counter as well as a gate agent, switching roles for the flights we run for WestJet. I am certified for international flights to Canada and my main role is a gate agent. For this job, it is critical and important to diligently be able to tend to our guests in a swift and welcoming manner to make sure that they feel comfort when flying with us. This job is both independent and requires a strong dynamic with teamwork when necessary in order to get the job done with ease.

Associated Materials— Frontline Sawer

JUNE 2020 - JULY 2020

In my position as a Sawer with this company, I learned to be time e cient in order to be able to keep the line ahead of the job each week. I also learned how important it is to communicate so that there is a proper team dynamic formed between my colleagues and I. This position was fast paced and hard working.

EDUCATION

Seattle Central College — Degree

JANUARY 2022 - PRESENT, Seattle, WA

I major in Business and Accounting.

Washington High School — High School Diploma

AUGUST 2016 - JUNE 2020, Tacoma, WA

REFERRALS

Kenny Kha - 253-***-****

- Previous coworker at Associated Materials

Ariano Taitague-Chavez - +1-253-***-****

- Previous coworker at Associated Materials

SKILLS

As a certified Customer

Service Agent at

SeaTac-International Airport,

I learned to work extremely

well with the guests to

continue the support at our

airline. Beyond working with

customers, I also have

remarkable communication

skills amongst my colleagues

as it is important to be able to

communicate properly in

order to make sure that the

flights are being done

e ciently and correctly in a

timely manner. I work double

positions as a ticketing agent

and a gate agent, although my

main position is a gate agent.

LANGUAGES

English - Advanced

Chamorro - Intermediate

American Sign Language

(ASL) - Intermediate

Norwegian - Intermediate

Malachi Maea - +1-253-***-****

- Current coworker at Airport Terminal Services with WestJet.

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