TRACY WARD

Horn Lake, MS ***** 901-***-**** adrmwt@r.postjobfree.com

Experienced banking professional with over 15 years in the industry. Pays superior attention to detail and has a highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Attention to Detail

Task Prioritization

Recordkeeping and Documentation

Account Services

New Account Setup

Discrepancy Resolution

Information Processing

Relationship Building

Assistant Head Teller, 04/2006 to Current

BancorpSouth – Olive Branch, MS

Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Data Entry Clerk, 01/2005 to 04/2006

BancorpSouth – Olive Branch, MS

Entered numerical data into databases with speed and accuracy using 10-key pad. Scanned documents and saved in database to keep records of essential organizational information. Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.

Slot Technician, 05/1994 to 08/2004

Horseshoe Casino – Tunica, MS

Conducted routine inspections to verify compliance with gaming control. Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

operating characteristics, malfunctions and functional limitations. Responded to inquiries by addressing player questions about game operations, machine functions and payouts.

Southwest Tennessee Community College - Memphis, TN Northwest Community College - Senatobia, MS

Teller School - Olive Branch, MS

Tennessee Technology Certified Medical Billing Specialist Continuing Education Units (CEUS) CMS 1500, ICD 9CM

EDUCATION

CERTIFICATIONS

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