Customer Service Cleaner

Lamar Harrison

Visalia,, CA ***** 805-***-**** ************@*****.***

Professional Summary

Diligent Commercial Cleaner with over 30 years of experience performing janitorial duties, including vacuuming carpeted floors, disinfecting restrooms, and removing trash. Reliable and punctual individual skillful in providing special services such as sanitizing and steam cleaning surfaces. In depth knowledge of Auto Detailing and Commercial Cleaning equipment operations. Experienced Retail Manager with over 10 years of experience in Retail Sales. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Auto Detailer with more than 20 years’ experience in custodial maintenance. Possessing superb interpersonal and communication skills Skills

• Positive Team Player

• Service Quality

• Routine Cleaning

Plans

• Publicity Appearances

• Company Quality

Standards

• New Employee

Training

• Safety Standards

• Customer Retention

• Daily Facility

Operations

• Coverage

Determination

• Supply Inventory

Management

• Safety Measures

• Productivity and Time

Management

• Special Event

Preparation

• Damage Prevention

• Standard Operating

Procedures Proficient

• Equipment

Replacement

• Conscientious and

Detail Oriented

• Use of Chemical

Cleaners

• Equipment Safety

• Adaptable and

Flexible

• Scheduling

• Maintaining Building

Security

• Positive Team Player

• Stain Removal

• Customer Needs

Assessments

• Daily Facilities

Cleaning

• Supply Replenishment

• Stockroom

Management

• Inventory Restocking

• Specialty Deep

Cleaning

• Fixture Cleaning and

Polishing

• Cleanliness Standards

• Site Inspection and

Evaluation

• Special Needs Support

• Handling Procedures

• Cleaning Solution

Preparation

• Conscientious and

Detail Oriented

• Adaptable and

Flexible

• Maintaining Building

Security

• Sealant Application

• Task Prioritization

• Carpet Steaming and

Shampooing

• Guest Satisfaction

• Disinfection

Procedures

• Providing Feedback

Work History

Commercial Cleaner, 12/2018 to Current

Paramount Cleaning Service – Central Coast and Central Valley of California

• Clean building floors by sweeping, mopping, and scrubbing floors.

• Maintain clean, neat, and professional entrances.

• Dispose of trash and recyclables each day to avoid, waste buildup

• Wipe down conference tables and reception desks to remove smears and fingerprints on surfaces.

• Deliver quality customer service to address urgent needs and cleaning requests

• Adhere to company policies for appearance, thoroughness, and facility security.

• Organize and used industrial cleaning products following strict safe ty procedures.

• Restock room supplies such as facial t issues for persona l touch with every job.

• Handle equipment, chemicals, and materials properly and with caution.

• Keep building entry way glass clean and polished for professional presentation.

• Perform inventory management to keep storage areas and carts well stocked Auto Detailer, 04/2016 to 04/2022

Clean & Green Auto Care Pismo Beach, CA

• Provide eco friendly mobile waterless cleaning and detailing services to clients at places of employment.

• Mix environmentally safe cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.

• Clean upholstery, rugs, and other surfaces by using cleaning agents, applicators, and cleaning device.

• Use cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.

• Shine vehicle windows and windshields to remove water spots.

• Apply wash to vehicle exteriors and buffed to brilliant shine.

• Operate buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.

• Interact face to face with customers to understand vehicle detailing needs and deliver quality satisfaction.

• Vacuum interiors of vehicles to remove dirt and debris.

• Apply revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot and stain resistant chemicals to preserve and protect interior components.

• Clean engine and engine compartment, with steam cleaning equipment and various cleaning agents to remove grease and grime.

• Use steam cleaning equipment to remove dirt from engine and engine compartment.

• Complete vehicle inspection prior to service and after completion to assess damage.

• Maintain regular list of high end clientele due to exceptional service and outstanding pricing. Work History Cont’d

Store Manager, 10/2005 to 04/2016

Coast Marketing Investments San Luis Obispo, CA

• Managed inventory control, cash control and store opening and closing procedures.

• Managed store employees successfully in fast paced environment through proactive communication and positive feedback.

• Completed point of sale opening and closing procedures.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Maintained proper product levels and inventory control for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

• Approved regular payroll submissions for employees.

• Rotated merchandise and displays to feature newer products and promotions.

• Supervised guests at front counter answering questions regarding products.

• Reviewed and monitored scheduling purchases and other expenses to maintain, quarterly budget.

• Coached sales associates on product knowledge by using wide variety of training tools

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.

• Reconciled daily sales transactions to balance and log day to day revenue.

• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns.

• Protected store from loss or theft by setting and enforcing dear security policies.

• Rotated stock to achieve optimum appeal and minimize shrinkage.

• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.

• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

• Minimized on site cash with frequent deposits and high accuracy in predicting operations.

• Developed new store location from ground up by hiring and training efficient team

• Analyzed and interpreted store trends to facilitate planning.

• Maintained strong knowledge in handling of perishable products.

• Devised processes to boost long term business success and increase profit level

• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

• Set, enforced, and optimized internal policies to maintain responsiveness to demands. Education

Certification: Small Business Management, 07/2005

Cuesta College San Luis Obispo, CA

• Professional development completed in Small Business Management

• Received Certificate in Small Business Management Certificate: Risk Management, 04/2003

California State University – Bakersfield, Bakersfield, CA

• Received Certification in Risk Management

• Completed professional development in Field & Safety Management

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