Heaven Harris

Porterville, CA *****

adrmuh@r.postjobfree.com

+1-559-***-****

Promote customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take on any operational or customer challenge. Enthusiastic Lead Cashier proudly offering a dedicated work ethic and a positive attitude. Energetic employee experienced in overseeing the appearance of the store so that it is always bright and cheerful to patrons and team members alike. Willing to work hard and take on any shift. Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

USA Staffing Solutions - Lindsay, CA

December 2021 to June 2022

Providing great customer service and trying to resolve any and all problems customers call in with. Production Worker

Champion Homes - Lindsay, CA

June 2018 to September 2020

Inspected finished products for quality and adherence to customer specifications. Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.

Attended all company-offered training sessions to improve skills and learn operation of new machines. Inspected quality of finished products, making minor repairs to meet project expectations. Lead Cashier

Taco Bell Restaurant - Porterville, CA

July 2016 to February 2018

Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.

Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. Trained new team members in cash register operation, stock procedures and customer service. Made change on ash register, handling payments by cash, credit, debit and personal checks. Student Worker

Porterville Senior Center - Porterville, CA

November 2015 to June 2016

Obtained and organized files and research papers to make important documents easier to find. Met incoming guests and clients, offering immediate assistance. Housekeeper

Best Western Plus Hotel - Porterville, CA

September 2013 to April 2015

Employed deep-cleaning techniques for areas in need of additional sanitation. Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs. Education

GED

Porterville Adult School - Porterville, CA

March 2013

Skills

• Knowledge of medical terminology Training and coaching Knowledge of HIPAA regulations Issue resolution

Charting expertise Verbal/written communication

Data entry Merchandising

Patient skin and nail care Punctuality

Able to lift 70 pounds Hard-working

Stocking supplies Opening and closing procedures

Credit and cash transactions Customer relations

• Housekeeping management

• Quality Inspection

• Medical Office Experience

• Laundry

• Insurance Verification

• Medical Records

• Medical Coding

• Assembly

• Supervising Experience

• Medical Scheduling

• EMR Systems

• Time management

• Basic math

• English

• Manufacturing

• Construction

• Driving

• Experience with children

• Childcare

• Quality control

• Food production

• ICD-10

• Medical receptionist

• Patient care

• Patient monitoring

• Documentation review

• Customer service

• Guest services

• Filing

• Writing skills

• Analysis skills

• Microsoft Excel

• Data entry

Certifications and Licenses

: Medical Office Assistance Porterville Adult School Porterville, CA 03/2013 GED

First Aid Certification

Assessments

Scheduling — Proficient

October 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Work style: Reliability — Highly Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Delivery driver — Proficient

September 2021

Interpreting instructions or signs and solving problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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